Tray 1 on my 5100cn printer is physically jammed. It is about 3/4 of the way in but will not move any further in or out. It seems that something is physically stuck or blocked but I can't find what it is. It has worked fine for years so I don't want to use too much force or start taking it completely apart. Any suggestions on how to get a tray unstuck?
I ran across your post and saw no response. I had exactly the same symptom with my 5100cn printer as you described and was able to fix it. The tray just needs some lubrication. This is how I got the tray out:
- Let the printer stands on its back on the floor (the tray faces upward).
- Pull the tray slowly in upward direction with a some force while tabbing underneath the tray to make it loose.
- Once the tray comes out, just lubricate the tracks with some oil.
I know it's too late for a reponse to your post. I'm just posting it and hopes it'll help someone in the future.