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KarieMarie
Copper

922 A10 paper jam message, but no jam

I am having a problem with my 922 A10. I cleared a paper jam yesterday, but keep getting the message to clear the paper jam. When I turn the printer on, it makes it's normal few seconds of noise, then what I guess you could call whirrling sound. When I raised the lid, I noticed the sound is being made by the roller type things in front that I think feed the copies OUT of the printer. It spins wildly for about 3 or 4 seconds making its whirrling sound, while the ink cartridge carrier moves slightly to the right. The ink cartridge carrier then goes way to the left & stays locked in that position. You can't even see the cartridges-they are so far left. Then I get the clear paper jam message once again. My warranty expired 7/9 & Dell told me I could renew the warranty for $39.95 & then they could tell me how to fix this over the phone.  I'd appreciate any suggestions. Thanks in advance.

I forgot to mention that, as a last resort, I have already tried disconnecting & turning upside down & shaking, etc. This had been posted & seemed to correct the problem for others, not me, though.

Thanks in advance.

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9 Replies
orlandocas
Copper

Re: 922 A10 paper jam message, but no jam

I had a really similiar error, I took your advice and shook my printer a little for a few minutes, and low and behold a battery charger for my discman fell out, could be that there's something stuck in your as well. Thanks for the help.
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Palisade
Copper

Re: 922 A10 paper jam message, but no jam

I had a similar problem:  paper could feed through, but I would get a paper jam message.  I found a small sensor which was bent, and when I bent it back the other way, I was able to print.

Open the printer (lifting the scanner) as you would to change the ink cartridge.  If the printer were a football field, the sensor would be on the right side, forty yard-line.  It is a long, black, plastic arm that sits in a channel between two paper guides directly below the metal rod on which the cartridge slides..  When I opened my printer, the sensor was bent up and out of the channel, and was stuck on top of the paper guide.   With tweezers, then a flathead screwdriver, I was able to gently lift the sensor up and over the edge of the paper guide, and fit it back into the channel.   The sensor is still bent--no longer centered in the channel--but it no longer blocks the movement of the ink cartridge, and I was able to print.

Since the sensor is still bent, I still get a paper jam error from time to time, but I just prop up the scanner, put some pressure on the sensor again, and it prints for me.

It was a very frustrating process to find the answer to my printer's paper jam problem, so I hope this works for you.

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KarieMarie
Copper

Re: 922 A10 paper jam message, but no jam

Thank you, Palisade. This could have been my problem & your instructions will no doubt help others on this board. As it turns out, since my warranty expired just when my problem developed, I was able to purchase another 1 yr. warranty (not "expired warranty" tech support service for $39.95, but another 1 yr. warranty).  After going thru the instructions of the technician, with no success, Dell sent me a replacement & I sent back the broken printer.  I'm sure the replacement was probably a return that was re-built, as it is very noisy.  I can see more paper jam problems coming down the pike because this printer also pulls paper to the right.  So I am saving your instructions. Thanks again.
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-jf
Copper

Re: 922 A10 paper jam message, but no jam

Palisade, Thank you for your suggestion. It did solve the problem, though you are also correct about having to push down the sensor each time it gives you a future paper jam message. This is definitely cumbersome. I think I'll just have to end up purchasing a new printer from HP because this AIO 922 printer has me pushing down the sensor after each print ever since I learned from you about the black, plastic miniature arm underneath the metal rod.
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vickle88
Copper

Re: 922 A10 paper jam message, but no jam

I am having the same sort of problem except that i have a Dell all-in-one 924.  I tried unplugging and shaking it upside down, but nothing fell out, and i tried to fin a bent sensor on the inside, but there wasn't anything.  I don't know if anyone will have any advice, but i need the scanner part for school and i'm not sure what to do. Smiley Sad
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msf645
Copper

Re: 922 A10 paper jam message, but no jam

I was thrilled to read Palisade's post -- it solved my paper jam problem completely. Palisade has excellent diagnostic skills. The only hard part is finding the little sensor. I found that a flashlight and needlenose pliers were essential. I highly recommend looking for the sensor from the paper output tray first. It is easier to spot from below than from above. I also was not entirely gentle when removing the sensor from the paper guide -- I found I needed more force than I could apply with tweezers, but the needlenose pliers did the trick. The sensor is plastic so excessive force could cause a new problem. However, my sensor was well and truly stuck, requiring more oomph than a gentle lift.
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THANX FOLKS
Copper

Re: 922 A10 paper jam message, but no jam

THANK YOU THANK YOU THANK YOU!!!
I can not express my gratitude enough, your surely one of Gods little angels!!!
I'm a student & my course works due in after this weekend, i am stressed over that issue only to find printer had went odd on me.  Not to worry all fixed now due to your exact instructions!!!  I am girls girl and have never been a footie fan never mind being technical of any sort but managed to follow your instructions perfectly!  Thanx once again your a gem x
PS
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THANX FOLKS
Copper

Re: 922 A10 paper jam message, but no jam

THANK YOU THANK YOU THANK YOU!!!!
I can not express my gratitude enough! Your surely one of Gods little angels!
Thanx again x
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sdeperthuis
Copper

Re: 922 A10 paper jam message, but no jam

it worked for me !!! thank you, you are so smart !
Serge
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