I agree. I've been a Dell customer for a long time and I too am getting this message and Dell can't help. I'm on my way to Costco to get an HP all in one. Had this 962 for 4 years. Previous Dell printer/fax suddenly started grabbing more than one sheet at a time to fax/copy and I had to get a new one then too becuase they couldn't help. Love the computers, hate the printers/faxes/scanners.
mine is doing the exact same thing...I have to pull the ink cartridges to the right when i turn it on and hear the constant clicking..then hold the power button to make it turn off, then restart it again after the 2200 error message comes up. It does work then, but the exclamation point red warning constantly blinks on the top of it regardless. :/