Devoted0216
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946 wont align properly

Hi I am having trouble with my new ink cartridge, this is only the second time I've done this and don't remember having this much trouble with it the first time.I have tried everything suggested in the similar threads about unplugging, restarting, reinstalling, etc. and my printer still thinks that there is tape on the ink cartridge. What do I do now? I have two projects due this friday that require a working printer.

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Moderator
Moderator

Re: 946 wont align properly

If these are Dell Series 5 ink cartridges, then I'd try re-installing the drivers they way suggested and you'll be able to align the ink cartridges again.

You could try control panel, printers and faxes, preferences, maintenance, align print cartridges.

 

Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

 

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

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What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Devoted0216
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Re: 946 wont align properly

Thank you for the advice, it unfortunately still hasn't worked. It now wont read my printer when I plug it in. I'll give it a try tomorrow, if there is anything else you can suggest I'd appreciate the help.

 

Thanks again.

Devoted0216

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Moderator
Moderator

Re: 946 wont align properly

Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

All other drivers

 

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

 

Go to the USB Controller section and click the + sign.

 

Starting at the bottom, USB Root Hubs, and working your way to the top, USB Universal Controllers, un-install everything in that section.

 

Restart your computer. Windows will find everything again and correct the problem one. Please be patient. The new hardware wizard may work 3-5 minutes before it's done.

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Devoted0216
1 Copper

Re: 946 wont align properly

I have tried everything that you suggested to the word and the printer still reads, "Alignment problem. Remove tape from cartridges or check troubleshooting."

 

Devoted0216

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Moderator
Moderator

Re: 946 wont align properly

First thing to suggest is to unplug the printer from the wall. Remove the power brick from the back of the printer for 60 seconds, then plug everything back in. This usually will reset the printer and may clear your error messages.

 

Second, try the Dell Printer error codes and see what it says.

 

Third try the Step-By-Step Troubleshooting Guide. Click on Technical Support.

 

Let me know.

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Devoted0216
1 Copper

Re: 946 wont align properly

The printer still isn't aligning the black ink properly, if at all. I'm going to give the tech support a call for somemore help tomorrow.

 

Thank you for the help.

 

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