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jwalkerh
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962 printer not scanning

I can't get my Dell 962 printer to scan.  It will make copies and print but nothing happens when it says it is scanning the document.  What is wrong here?

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Re: 962 printer not scanning

jwalkerh,

 

Make and model of your computer and operating system is helpful.

 

You said you can copy a document, correct? If so, then it could be the printer is not installed correctly. Installation instructions can be found at...

 

962 All-In-One Inkjet Printer owners thread (W7)

 

Sounds like you need to install the OCR Program to scan a document to Word, etc...

 

 

Rick

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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