I can't get my Dell 962 printer to scan. It will make copies and print but nothing happens when it says it is scanning the document. What is wrong here?
Make and model of your computer and operating system is helpful.
You said you can copy a document, correct? If so, then it could be the printer is not installed correctly. Installation instructions can be found at...
962 All-In-One Inkjet Printer owners thread (W7)
Sounds like you need to install the OCR Program to scan a document to Word, etc...
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015