bydesign4321
1 Copper

964 Printer

Ok, So I finally got a All In One Center, Yey.

Can print a web page and document.  Yey

I can fax. Yey

What I dont get is I cannot scan a document.  Get no communication error message, restart computer, check cables ect.

Vista 64 is operating system.  Hate go back to square one and uninstall everything.  I am not even sure how I got the all in one center after multiple re-installs.

Any ideas?

 

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23 Replies
7- Thorium

Re: 964 Printer

bydesign4321,

 

You need at OCR Program.

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

If you lost your disk, the try using Simple OCR

 

 

Rick

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bydesign4321
1 Copper

Re: 964 Printer

PudgyOne,

Thanks for reply, am afraid I dont completely understand.  I did try to follow instructions, fount the Abby folder.  There are two set up icons in the folder but only one lets you run as adminstrator.  I tried all that.  At that point am I supposed to be able to scan from the Dell All In One Center?  Because I cant.  So maybe I did something wrong. 

Any input you have would be much appreciated!

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7- Thorium

Re: 964 Printer

bydesign4321,

 

First, I would disconect the printer. Download and run the patch until it prompts you to restart your computer. ***Please make sure to read the warning about the patch if you have a Dell Computer.*** The Dell programs, if you need to replace them are located at Drivers & Downloads, enter your service tag number for the computer and then select the programs you need. 

 

Restart your computer, when prompted, after the patch(printer cleanup Utility) prompts you to do so. Then download the Vista 64-bit drivers that I have posted at...

 

964 Photo All-In-One Printer owners thread (W7)

 

Patch, drivers and instructions are there.

 

As for the OCR Program. When you go to OCR, Abbyy, you see the setup.exe in the folder, right click on it, then left click run as administrator.

 

Then go to start, all programs, ABBYY FineReader 6.0 Sprint, and open it up. If you register it, and say it is for a Dell 964 Printer, it will register and then you'll be able to update it. The updated version works pretty well with Vista 64-bit and even Windows 7 64-bit.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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bydesign4321
1 Copper

Re: 964 Printer

Rick,

OK so I did all that but still have issues

If I understand it correctly this Abby program take the place of the scan software that is never going to be compatible from the Dell 964 right?

Upon installation of the Abby, there are resolution issues that render the document corrupt and unreadable.

So, am I right?  Well I never be able to scan a document using the 964 software from the Dell AIO center.

The best I can do is use a third party software and work out the kinks in it and learn it to scan?

OR Buy a new printer.

bydesign

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7- Thorium

Re: 964 Printer

bydesign4321,

 

The Abbyy program is your OCR program. Do you have the Dell All-In-One Center?

 

Did you try installing the Abbyy fine Reader in the compatibility mode?

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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7- Thorium

Re: 964 Printer

 bydesign4321,

 

If you installed Abbyy Fine Reader, open it, then register. Tell if came with the Dell 964 Printer. It will then allow you to update it.

 

Also read...

 

Update list of applications to send scans to

 

You have to use the Dell All-In-One Center to scan from.

 

If you're connected with the USB Cable, then open the Dell All-In-One Center and scan from there. I had my Dell 964 Printer attached to a Dell 3300 Wireless Print Adapter and had no problems with scanning.

 

Will try to help you is you can tell me what is happening, since I used to own the Dell 964 Printer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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bydesign4321
1 Copper

Re: 964 Printer

OK, Yes I have the Abby program , Yes I registered it, No there were no updates. 

When looking in AIO as per instructions, I see no abby program, yet it is on my computer.

When try to scan from AIO, error message communication error.  Yet it is communicating because I can print documents and web pages.

Question: When You owned a 964 , did you also have a Vista 64 bit PC, and are your sure you were able to scan?

I have no wireless printer adapter, only hard wired.

I tried to scan from the Abby / program itself by opening it and the preview of the document was unledgable.

Thanks, Keith

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7- Thorium

Re: 964 Printer

Keith,

 

Abbyy only converts the image to text. Optical Character Recognition

 

When you went to Update list of applications to send scans to make sure Microsoft Word( I use Open Office(swriter) is selected, file type .rtf You may want to use the enhanced scan and if it cannot be found, add the Program manually.

 

Now when you scan to Microsoft Word, the image is read by the Abbyy Fine Reader Software and converts it to text in Microsoft Word or Open Office. The OCR is not needed to scan pictures but is needed to scan to Microsoft Word, Works, Open Office, Etc...

 

I had the Dell 964 Printer attached to Windows Vista Home Premium 32-bit, Windows Vista Home Premium 64-bit and to Windows 7 Home Premium 64-bit and could scan on all the systems.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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bydesign4321
1 Copper

Re: 964 Printer

Thanks for trying to help, I am a bit dense at times.

When trying to scan From AIO, I get the communication error on my screen.

I guess I will have to go back to square one for one more try before I junk it.

When running "patch" , and "drivers" should I disable norton IS and or Windows Firewall?

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