7- Thorium

Re: 964 Printer

 bydesign4321,

 

Disconnecting the printer.

 

Download and run the patch

 

Restart your computer.

 

Install the proper drivers

 

you'll get message the printer is not connected. Connect the printer at this time(powered on)

 

You shouldn't have to disable Norton unless the printer is not installing, You can disable NOrton is you think it will help.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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bydesign4321
1 Copper

Re: 964 Printer

Pudgy, 

Preparing for one hopefully final reinstall. 

Question the patch you have posted G5/A00 says it is for a Vista 32 but is in your response for Vista 64 post, plus it does not say it is a driver removal tool.  Her is the link to it: http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R166225&SystemID=P...   

Also When you day install the proper drivers is the G11A, A02 all I need or is there more?

I just want to do it right.  A list specific to my needs complete with drivers and steps would be great, rather than going into someone elses post to retrieve things.

Keith Vista 64 and 964

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RockSt☆r-Rick
3 Argentium

Re: 964 Printer

Keith,

 

The patch, says it's for Vista 32-bit but works will XP, Vista and Windows 7. It really is a dell cleanup utility tool. It will clean out the printer drivers. This patch, if you read the warning, will also remove some other Dell programs. After you run the patch, you may want to install the Dell programs beofre proceeding.

 

Download the Vista 64-bit drivers from above links provided. Disable Norton to install and see if it works. If it works, the enable Norton. If Norton stops the printer from communicating, then you have to allow the printer past Norton.

 

 

Rick

#DellRockStar

What is a Dell Service Tag and how do I locate it? 

 

 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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Highlighted
bydesign4321
1 Copper

Re: 964 Printer

Pudgy,

Took the time to do all over again.  Still no scan.

When I try to R146813 in compatability mode,  Vista is NOT listed as a option for me.  Only previous operating systems are listed.

Ran the removal tool, installed the right driver because I can print documents.

Have AIO , when click scan preview I get cant commuicate window just as before.

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7- Thorium

Re: 964 Printer

 bydesign4321,

 

Disconnect the printer. Run the patch(printer cleanup utility) restart your computer when prompted. Make sure the printer is removed. Manual Printer Driver Removal

 

Put R146183.exe on your desktop. I see running in the compatibility mode does not work in a folder. Right click on R146183.exe and you should see this...

Click apply, then ok. Right click on R146183, the left click run as administrator. It will unzip the files for you to see. Double click on setup.exe and it should start with the instructions to install the printer. You'll see a message, the printer is not connected. Connect the printer at this time(powered on)

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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bydesign4321
1 Copper

Re: 964 Printer

Pudgy,

How do I send you a clip of the properties screen like you sent me for R146813?  I have no vista listed in the compatiblity mode, yet I have a vista home premium computer?

I thought I was completely removed printer with removal tool and maybe messed up there somewhere.  I must be doing something right because I am right back where I started with no scan still.

You can scan on your 964 vista right from AIO center?

Keith

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7- Thorium

Re: 964 Printer

Keith,

 

I'm sorry, I was thinking you had Windows 7. Those are the Vista drivers, all you need to do is right click, then left click run as administrator. It may just unzip and sit there. Look for steup.exe, right click on it, then left click run as administrator.

 

Press Print screen will copy the screenshot to the clipboard, the click on start, all programs, accessories, paint, edit, paste. I used IrfanView cut out the image, then made sure the image was 550dpi or smaller, since that is the limit on the size, here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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bydesign4321
1 Copper

Re: 964 Printer

  Rick,

Can you , or could you scan from your 964 when using the vista 64 bit PC? 

Yes I can , print web pages and documents as well as fax last time I checked.

I just cant scan, that is when I get the communications error on my Vista.

I will try the whole process all over again.  I was sure that I not only ran the driver removal tool, and manually deleted program.  Now you have me not so sure that I went into add/remove programs when I did to check.  I did go to devices and saw no printer.

As long as you could scan from your 964 w/ vista 64, thats good enough for me.  I will keep trying. 

Keith

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7- Thorium

Re: 964 Printer

Keith,

 

I had my Dell 964 Printer attached to a wireless print server. I used these Recommended Wireless Router Settings and I used channel 11. I could print and scan from any computer I has attached, XP 32-bit, Vista 32-bit, Vista 64-bit and Windows 7 64-bit. Copying was just like a copying machine, so that was a non-issue. Faxing was from the printer without a computer involved, also. Just remember I didn't have the issues of going through another computer, firewalls and virus programs because I used a wireless print server.

 

I have these tweaks on all my computers on my network, but my wife's XP computer has issues when it sleeps of hibernates.

 

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)


Go to the USB Controller section and click the + sign.


Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.


Restart your computer.

--------------------------------------

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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bydesign4321
1 Copper

Re: 964 Printer

   Rick,

I have no wireless adapter,

Keith

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