I cannot get my 968 printer to work with Win 7. I have followed all of the instructions on the Dell site to no avail.
I have a Dell XPS 420 computer and I have unistalled and re-installed the printer multiple times. Whenever I send a test page, it never prints.
I have looked in vain for any type of help from Dell.
I have called the useless Dell "tech support" and they said that the 968 printer was never tested with Win 7. If they had told me before, I wouldn't have installed it!!! The printer is barely a year old. What am I to do--use it as a doorstop? The one thing I will never, never, NEVER do is buy a Dell product again. This is unacceptable.
Try using the instructions located at...
Then let me know what happens.
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
I have done what they said many times to no avail.
I have spent many, many hours working on this problem. I have always bought Dell products in the past. Can't Dell do a little more than strand me with a useless printer?
After I have done all of those steps, when I send a test page, nothing happens.
I still have not heard any reply to my posting of 1/10 wherein I state that I have tried all of the methods suggested and nothing works!
I am so fed up with Dell!! I feel like sending my 968 printer back to the Dell bozos postage due. Do I really have to buy a HP printer to "fix" this problem created by Dell incompetence?
What version of Win7 are you using? 32 or 64 bit? Here's a link to the 968/968w driver for the 32 bit version. http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R241344&Syst...
You should completely remove the old driver prior to the reinstallation.