Muhlenberg
1 Copper

A 920 AIO Printer and Vista

Why would anyone recommend Vista to me if it is so much trouble!!!!!  I have been using my A920 printer and scanner (mostly for photos) for years.  Now that I have purchased a system with Vista, it prints but won't scan. The AIO program dropdown doesn't give me any options to do anything even though it prints on command from my mouse.  Any ideas that don't require a techno guru to handle.  I am scared to death of drivers and the like because I don't want to mess up what is working.

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3 Replies
8 Krypton

Re: A 920 AIO Printer and Vista

Muhlenberg,

 

Please follow the instructions below and then tell me what happens.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer. 

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

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Muhlenberg
1 Copper

Re: A 920 AIO Printer and Vista

Thanks for your response.  I don't dare do all of this without my friend who understands computers better than I.  I can't afford to be without my printer if I should mess up.

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8 Krypton

Re: A 920 AIO Printer and Vista

Muhlenberg,

 

I understand that. Please make sure to make a System Restore Point first, that way if it does not work, system restore will take the computer to the way it is now.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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