MzzJ
1 Copper

A960 Printer

I just recently moved my printer to a new location and cannot seem to get the fax working again.  Is there any advice as to what I can do to get it going again?

I've done the fax setup utility and placed a dsl filter between the jack and printer is there any kind of switch I can download to help in this process?

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3 Replies
Moderator
Moderator

Re: A960 Printer

MzzJ,

 

Your setup for DSL should be as follows.

 

wall > isp modem/router > wireless router(if any) > wired/wireless 

 

Everything MUST have a DSL Filter, phone, answering machine, faxes, etc.., everything except the DSL modem/router, itself. You may share a DSL filter.

 

wall > DSL Filter > splitter > multiple devices

 

So there should be a DSL filter attached to the printer going into the wall.

 

wall > DSL Filter > printer

 

 

Rick

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c21
1 Copper

Re: A960 Printer

Rick,

My problem is not the same but I also have the Dell 960 All in one printer.  When I recently updated to service pack 3 for windows my printer stopped communicating with the computer.  Any way to resolve this without having to uninstall service pack 3?

Thank you,

Vickie

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Moderator
Moderator

Re: A960 Printer

Vickie,

 

Yes, there is a way to get the printer working. Just follow these instructions below and the printer will install. Also, I usually see problems with people printers not working right after they update the drivers using Windows Updates. Microsoft either offers the wrong drivers and/or the drivers get installed wrong causing many devices to fail. Suggestion is to use Windows Updates for Windows ONLY.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Let the patch run until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers. Only download the drivers you need.

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on) Please use a 5ft or smaller USB Cable.

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick


#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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