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jfksr
Copper

AIO 926 -Printer status window interface as stopped working

I keep getting this message. I have uninstalled and reinstalled drivers. Several times after reinstalling would print 1 page and then get this message.When this does occur I cannot delete printing without restarting computer, it will say it is deleting but will stay that way for hours. I have tried patch to remove program and then reinstalled with another patch. Connected with USB and Vista operating system. Any suggestions would be appreciated. As a side note, I do have another HP printer hooked to this computer that has no problems (does not have all the features of Dell)

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14 Replies
Moderator
Moderator

Re: AIO 926 -Printer status window interface as stopped working

jfksr,

 

Please follow the instructions exactly as I have them, then tell me what happens.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and un-install all versions of Java, restart your computer and download and install the latest Java.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

64-bit drivers

 

All other drivers

  

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

#DellRockstar

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jfksr
Copper

Re: AIO 926 -Printer status window interface as stopped working

This seemed to work for a short time and now is back to same thing...I can print 1 item and the next one will have message of windows interface has stopped working...then will only start working again after computer is restarted (it will also print the one it couldn't print before after restarted-this happens even if I had tried to cancel it)...very frustrating as my old HP has no problems (also no features)...turned off Windows firewall as I have Norton installed...any further suggestions would be appreciated...

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andygane
Copper

Re: AIO 926 -Printer status window interface as stopped working

I'm experiencing exactly the same problem you had.

Did you ever manage to resolve the problem?

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jfksr
Copper

Re: AIO 926 -Printer status window interface as stopped working

I tried everything that was suggested to no avail...I do believe that in my case it has to do with
Windows Vista (and updates) as I can use it on laptop that does not have Vista...so as a
solution I purchased a HP Printer...didn't like this answer but was not able to receive any
help from Dell about this problem...Good Luck
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Rlindsey1
Copper

Re: AIO 926 -Printer status window interface as stopped working

I am having the same problem and have followed all of the procedures listed on here, I would really like to know how else we can fix it. I'm in college and can't afford to go and buy another printer.

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Moderator
Moderator

Re: AIO 926 -Printer status window interface as stopped working

Rlindsey1,

 

I'm having the exact same problem doesn't say much. The make and model og your computer and operating system are helpful.

 

Also can you make a copy of a document when you put it under the glass? B&W and color?

 

Are you using Dell Series 9 ink cartridges?

 

Is the printer installed correctly? 926 Photo All-In-One Printer owners thread (W7)

 

Maybe you should start a new thread so the information from the other persons problems doesn't get confused with yours.

 

Dell Printers Forum

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Rlindsey1
Copper

Re: AIO 926 -Printer status window interface as stopped working

I was reffering to the previous persons post, sorry.

MakeSmiley Very Happyell XPS 420 running Vista 32 Bit

Yes, It will let me copy in both B&W and Color.

Yes, I am using Series 9

I have followed the directions from other post on uninstalling and re-installing the driver and printer. I am experienceing the same problem of the windows printer interface error message.

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Rlindsey1
Copper

Re: AIO 926 -Printer status window interface as stopped working

I was reffering to the previous persons post, sorry.

MakeSmiley Very Happyell XPS 420 running Vista 32 Bit

Yes, It will let me copy in both B&W and Color.

Yes, I am using Series 9

I have followed the directions from other post on uninstalling and re-installing the driver and printer. I am experienceing the same problem of the windows printer interface error message.

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Moderator
Moderator

Re: AIO 926 -Printer status window interface as stopped working

Rlindsey1,

 

You can copy a document in both B&W and color, so this means the printer is working correctly. You need to...

 

Disconnect the printer. Download and run the patch (Printer cleanup utility), a MUST on Vista computers, until it prompts you to restart your computer.

 

Download the Vista 32-bit drivers and install them. You'll get a prompt, the printer is not connected. Attach the printer at this time.(powered on) The link to the patch and Vista drivers can be found at...

 

926 Photo All-In-One Printer owners thread (W7)

 

If the printer does not install, then try a different USB Ports. Try the front as well as the back.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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