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September 4th, 2010 11:00

AIO 926 stuck on fax print

I cannot uninstall the AIO 926 because I keep getting a message it is busy.  

I do not have a landline to use the fax and never have. 

 I've installed another printer and set it as my default, but it won't print because this phantom "document" is "deleting" ahead of it and won't delete.  Can you help me uninstall the AIO 926 some way or another? 

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30.3K Posts

September 4th, 2010 18:00

 margaret ruth,

 

Try running Delete Print Jobs on both the new printer and then select the fax printer to default and run it on that one, also.

 

You may also want to remove both the printers from the computer. Manual Printer Driver Removal

 

Then download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers. If using Windows 7, download the Vista 32-bit drivers for Windows 7 32-bit and the Vista 64-bit drivers for Windows 7 64-bit. Install the drivers in the Compatibility mode

 

Links to the patch/drivers can be found at Dell 926 Photo All-In-One Printer owners thread (W7)

 

 

Rick

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