albiondi
1 Copper

AIOC.exe error when scanning - AIO Photo 964 Printer on Windows XP

Dell recently installed a new hard drive, mother board, & video card on my Dimension E520 (running Windows XP).  I utilized the utility disk to install the printer and can print without any problem.  However, when attempting to use the scanner, the Dell A-I-O program just freezes.  When I end the program via task manager, I get the pop up error “AIOC.exe unresponsive error”.  I’ve uninstalled & reinstalled and that doesn’t seem to resolve the issue.

Any suggestions or be greatly appreciated!

Thanks,

Amy

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1 Reply
PudgyOne
6 Indium

Re: AIOC.exe error when scanning - AIO Photo 964 Printer on Windows XP

Amy,

 

Do you have all the Windows Updates? Custom ones too, especially .net framework, needed to run many applications.

 

Also the latest Java.Download Latest Java

 

Try following the instructions located at...

 

964 Photo All-In-One Printer owners thread (W7)

 

If you need any more help, please feel free to ask. The forums will be read only shortly, so if you need more assistance you can try

 

Facebook | Dell Forums

 

I'll check there is the time the forums are down.

 

 

Rick

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