All in One Printer 968 will not work with Windows 8

I was hoping you weren't going to say that.  Thanks for the list and answering so quickly.  Now I can stop wracking my brain over this.  

Hi,

By when is it planned to be available? Or do you mean there will never be a compatible driver for AIO 968 printer on Windows 8?

skennis,

From what I read, there will not be Windows 8 drivers for the Dell 968 Printer.

You can try this, it may of may not work...

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Hit the Windows key and the x keys at the same time, programs and features, Dell 968 printer, uninstall.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 8 32-bit or the Vista 64-bit drivers for Windows 8 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the drivers can be found at...

Dell 968 & 968w All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications. If you didn't install any virus program, then Windows Defender is the virus program. Try reading, Allow Printer past Microsoft Essentials/Windows Defender

Rick

Hi, just got a Win 8 Dell Inspiron and was trying to connect my 968 AIO printer.  Does anyone have a rational answer as to why this printer is not supported in Win 8?  Needless to say this is a very unpleasant surprise to find my printer which works perfectly will possibly need to be replaced.  Is this a cheap ploy to get us to buy a new printer too?  If so, it will certainly not be another Dell.

cliebergott,

Lexmark, the printer manufacturer that made your Dell 968w Printer decided to get out of the printer business, so they will not be releasing Windows 8 drivers for this printer.

You can try this, it may of may not work(other members got it working)...

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Hit the Windows key and the x keys at the same time, programs and features, Dell 968 printer, uninstall.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 8 32-bit or the Vista 64-bit drivers for Windows 8 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the drivers can be found at...

Dell 968 & 968w All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications. If you didn't install any virus program, then Windows Defender is the virus program. Try reading, Allow Printer past Microsoft Essentials/Windows Defender

Rick

Hi Rick, thanks for the info.  Unfortunately still not able to get it connected.  Do you have any idea if the printer connection method matters (wireless vs. USB cable)?  I'm trying to connect wirelessly.  

Bottom line though is I bought a printer with Dell's logo on it, so I think they should support their products.  If I had bought a Lexmark printer from the Dell website then fine, my tough luck.  But if Dell expects me to ever buy a printer from them again they should support "their" products, regardless of who they contracted to manufacture them.

I take that back -2nd try starting from scratch got it working (wirelessly).  Thanks again Rick and everyone else who contributed to this thread.  

cliebergott,

Did you have this printer connected to your network before, using a previous operating system?

Make and model of your wireless router and the type of security you're using? What channel? If you're not sure run Network Interface and post the information back here.

I have seen other members connect this printer to Windows 8 so something may be stopping it, just have to figure out what.

What virus program and firewall are you using?

Dell XPS 8500 Windows 8

Rick

cliebergott,

Glad you got it working! :emotion-21: Thanks for posting back. Could you click the, Did this answer the question? 

that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

Take care,

Rick

Yeah, no kidding.  I trashed the AIO and bought another brand.  

I had no problems printing with the exact same PC and printer. I can not scan.

Clouh09,

Do you have the OCR Program installed?

Rick

Up until I updated our hard drives to solid state we were happily printing using  Windows 8.1

Now what ?

sadiejh,

Try the procedure below...

From the Announcement at the top of the page, Windows 10 Compatibility with Dell Printers

Dell suggests...

Installing Older Windows Printer Drivers in Windows 10

Try this procedure and see if the printer installs.

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Hit the Windows key and the x keys at the same time, programs and features, your printer, uninstall.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7, 8, 8.1 and 10 32-bit or the Vista 64-bit drivers for Windows 7, 8, 8.1 and 10 64-bit. Install the Vista drivers in the Vista Compatibility mode you’ll get a message, the printer is not connected. Connect the printer at this time (powered on).

Links to the drivers can be found at…

Dell 968 & 968w All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

Rick