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Lynnt2
1 Copper

All in One Printer 968 will not work with Windows 8

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I got the XPS 8500 last week.  After hours of trying to figure out the whole new OS I tried to connect my AO 968.  Nothing prints.  I've tried everything possible.  The printer shows up in Device and Printers and it says it's working correctly.  My eye!  When will a driver be ready for this? 

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Re: All in One Printer 968 will not work with Windows 8

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Hi Lynnt2,

The AIO 968 printer is not compatible with windows 8 OS.

Please click here to check the compatibility of the printers. http://dell.to/UMzvYJ

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

Lynnt2
1 Copper

Re: All in One Printer 968 will not work with Windows 8

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I was hoping you weren't going to say that.  Thanks for the list and answering so quickly.  Now I can stop wracking my brain over this.  

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skennis
1 Copper

Re: All in One Printer 968 will not work with Windows 8

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Hi,

By when is it planned to be available? Or do you mean there will never be a compatible driver for AIO 968 printer on Windows 8?

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Moderator
Moderator

Re: All in One Printer 968 will not work with Windows 8

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skennis,

 

From what I read, there will not be Windows 8 drivers for the Dell 968 Printer.

 

You can try this, it may of may not work...

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Hit the Windows key and the x keys at the same time, programs and features, Dell 968 printer, uninstall.

Restart your computer. Make sure the printer is removed.
Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 8 32-bit or the Vista 64-bit drivers for Windows 8 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the drivers can be found at...

Dell 968 & 968w All-In-One Printer owners thread (W7)

 

Remember virus programs and firewalls will block communications. If you didn't install any virus program, then Windows Defender is the virus program. Try reading, Allow Printer past Microsoft Essentials/Windows Defender

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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cliebergott
1 Copper

Re: All in One Printer 968 will not work with Windows 8

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Hi, just got a Win 8 Dell Inspiron and was trying to connect my 968 AIO printer.  Does anyone have a rational answer as to why this printer is not supported in Win 8?  Needless to say this is a very unpleasant surprise to find my printer which works perfectly will possibly need to be replaced.  Is this a cheap ploy to get us to buy a new printer too?  If so, it will certainly not be another Dell.

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Moderator

Re: All in One Printer 968 will not work with Windows 8

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cliebergott,

 

Lexmark, the printer manufacturer that made your Dell 968w Printer decided to get out of the printer business, so they will not be releasing Windows 8 drivers for this printer.

 

You can try this, it may of may not work(other members got it working)...

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Hit the Windows key and the x keys at the same time, programs and features, Dell 968 printer, uninstall.

Restart your computer. Make sure the printer is removed.
Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 8 32-bit or the Vista 64-bit drivers for Windows 8 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the drivers can be found at...

Dell 968 & 968w All-In-One Printer owners thread (W7)

 

Remember virus programs and firewalls will block communications. If you didn't install any virus program, then Windows Defender is the virus program. Try reading, Allow Printer past Microsoft Essentials/Windows Defender

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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cliebergott
1 Copper

Re: All in One Printer 968 will not work with Windows 8

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Hi Rick, thanks for the info.  Unfortunately still not able to get it connected.  Do you have any idea if the printer connection method matters (wireless vs. USB cable)?  I'm trying to connect wirelessly.  

Bottom line though is I bought a printer with Dell's logo on it, so I think they should support their products.  If I had bought a Lexmark printer from the Dell website then fine, my tough luck.  But if Dell expects me to ever buy a printer from them again they should support "their" products, regardless of who they contracted to manufacture them.

Moderator
Moderator

Re: All in One Printer 968 will not work with Windows 8

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cliebergott,

 

Did you have this printer connected to your network before, using a previous operating system?

 

Make and model of your wireless router and the type of security you're using? What channel? If you're not sure run Network Interface and post the information back here.

 

I have seen other members connect this printer to Windows 8 so something may be stopping it, just have to figure out what.

 

What virus program and firewall are you using?

 

Dell XPS 8500 Windows 8

 

 

Rick

 

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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cliebergott
1 Copper

Re: All in One Printer 968 will not work with Windows 8

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I take that back -2nd try starting from scratch got it working (wirelessly).  Thanks again Rick and everyone else who contributed to this thread.  

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