taward11
1 Copper

Re: Cannot Scan Wirelessly to Dell Photo 966

No dice.  Same message.  So scanning.

0 Kudos
Mary G
6 Indium

Re: Cannot Scan Wirelessly to Dell Photo 966

I don't think this is a networking problem. According to your list of available scanning programs, you don't have the scanning software installed on the computer. That has to be installed on every computer along with the printer driver. The wireless printer/scanner has to be attached to the network, not another computer. You can't share a scanner as you can a printer unless it is connected to the network router--by ethernet or wirelessly. As far as I know, the 966 is not a network wireless printer/scanner, so all you can share is the printer. Do your scanning on the computer it is attached to and then share the folder to move the scanned doc to the laptop.

0 Kudos
taward11
1 Copper

Re: Cannot Scan Wirelessly to Dell Photo 966

What is THE scanning software??  I have installed everything that I could find related to the Photo 966.  I have several TWAIN capable applications (picasa, windows photo gallery, paint, windows fax) all in that list.  What else do I need?

The printer/scanner is attached to the network.  There is sharing through another computer involved.

The 966 is indeed a network wireless printer/scanner.  Every single piece of documentation describes it as such.  The potential functionality is also there.  The scanning utility on the printer knows what my computer is called through the network and recognizes changes whenever I re-install.  And it tries to pull my scanning applications wireless but fails. In addition, the AIOC also knows that the printer/scanner is there and connected.

In short, I am 100% certain that what I am trying to do is within bounds of this printer/scanner capabilities.  It may be (and getting more likely now) that I need another piece of software to bridge the gap between the 966's scanner utility and my computer.  I'd love to know what that is.

Thanks all for the help.

0 Kudos
7- Thorium

Re: Cannot Scan Wirelessly to Dell Photo 966

taward11,

 

Start, all programs, ABBYY FineReader 6.0 Sprint, ABBYY FineReader 6.0 Sprint

 

If this is not installed, then using the printer disk...

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
taward11
1 Copper

Re: Cannot Scan Wirelessly to Dell Photo 966

Thanks for the update.  I don't have the disc that came with the printer anymore.  I got my hands on a trial version, and still no luck.  This line of solutions still doesn't jive.  Why would I need this particular program, or even one like it, to connect to the scanner wirelessly?  This is even more confusing considering that I don't always need any OCR, like when I'm trying to scan photos.

It seems that there is something more fundamental at work.  Let's go back to basics.

Dell required me to install AIOC to communicate with the printer wirelessly (instead of letting me load the drivers, connect it to the network, and let windows manage the rest).  So now I have this new program that is supposed to be the liaison between my computer, my network, and the printer.  This seems to work when data is only going from my computer to the printer in the form of a document to be printed.

And then there's scanning.  Several things seem to fall apart here.  

  • First, there is no sign of scanner drivers.  I ran through the setup and it never asked me to set up a scanner.  So how can any program I have talk to a scanner that it doesn't know is there???  This seems like a HUGE flaw in my process here.  If I can solve this, it would go a long way to making this work.
  • Second, assuming the folks at dell new what they were doing, the AIOC should handle things sans a formal scanner installation (or maybe not).  But I can't change advanced settings, so there is still something missing.  In addition, it doesn't seem to matter what programs I put in the list (Finereader included), the 966 can't download the list to figure out where to send a scan. DOA.
So, my computer doesn't know that there is a scanner out there and the scanner can't talk to my computer.  This is a lose lose.  Can someone tell me exactly what it takes to set up the scanner to scan wirelessly????
0 Kudos
7- Thorium

Re: Cannot Scan Wirelessly to Dell Photo 966

taward11,

 

The Dell All-In-One Center is used to help with scanning. For scanning photos, the OCR program is not needed. To scan document or to be able to scan faxes, tou'll need to install an OCR Program.

 

Open the Dell All-In-One Center and Update list of applications to send scans to

 

To scan wirelessle, you'll need to initiate the scan from the printer to your computer. The newer models you can scan from the computer or the printer but the older models, scanning wirelessly, use the printer buttion. If usb connected, you use the Dell All-In-One Center.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
taward11
1 Copper

Re: Cannot Scan Wirelessly to Dell Photo 966

Thanks again for your help on this.  I have already updated my list of applications to send scans to.  You can see that in my first post (I've added finereader as an application to that list.)  The issue is that the 966 cannot download that list.   When i try to initiate the scan from the printer, it says "Cannot retrieve scan applications list from your computer" .

The issue remains that my OS doesn't know that there is a scanner out there and my scanner can't figure out how to talk to my laptop.  I see these problems as related.  

So, let's ask a different question.  Let's forget about communication for now.  How do I install drivers for the wireless scanner?

0 Kudos
7- Thorium

Re: Cannot Scan Wirelessly to Dell Photo 966

taward11,

 

Click on the blue and on the next page click start conversation. Please use the Dedll 966 in the subject and problems installing and we'll converse there.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos

Re: Cannot Scan Wirelessly to Dell Photo 966

If you haven't given up on your Dell AIO 966 yet (today I almost did, in fact I placed an order for a new printer today, and I think I might cancel it if this works) -- try this.  See if it works for you too.  It's a kludge but it might help.

Get the printer's IP address (print the network settings page or whatever).  Browse to that address in your web browser (that is, if your printer is at 192.168.0.101, go to http://192.168.0.101 in Internet Explorer or Firefox or whatever browser you use).  Click on "Configuration," then "Scan to Network Host Management."  Check the box for "Delete all hosts" and click on the "Delete" button.  Wait for it to finish doing its thing, then go to the printer, power it off, wait a few seconds, and power it back on.  Wait a minute or two for your PC to find the printer and connect to it again, then try your scan.

If yours behaves like mine, it will scan now.  Now, that would just prove to me that the issue is with the darn firmware in the printer -- and Dell should fix it, even if the printer is discontinued.  They've heard us griping for years, they should fix it!

WhatsGNU
1 Copper

Re: Cannot Scan Wirelessly to Dell Photo 966

I have been struggling with this exact issue. I can print fine but cannot scan to my Windows 10 laptop. I did discover however that I can load the list from my old Windows XP desktop to the same printer.  It seems that the Windows 10 cannot handshake with the 966 AIO.  Any Guru's have the answer?

0 Kudos