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gfolkins
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Cannot communicate error (Dell Photo AIO Printer 922)

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Hello,

I have a Dell Photo All-In-One 922, and can no longer print.  I used to have no difficulties printing at all, and have no idea what might have happened. 

In the Dell All-In-One center, it says it cannot communicate with the printer, so it's not even able to tell me how much ink is left in the cartridges. 

I am runnung Microsoft Windows XP service pack 2.

I have updated the drivers repeatedly.  In the Printers and Faxes, I deleted the printer (after having unplugged it), and plugged it into a different USB port.  Still got the same error after doing that.  The USB cable is good. 

The photocopy functions work properly, so I know there is nothing wrong with the printer itself. 

If anyone has any suggestions, I would really appreciate it.  This is on my mother's computer, and she is very distressed about not being able to print.  I've tried everything I could think of, but to no avail.  I'm hoping someone has tried something I haven't thought of to help solve this. 

Thanks,

Gerald

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7- Thorium

Re: Cannot communicate error (Dell Photo AIO Printer 922)

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Gerald,

 

Deleting the printer doesn't completely remove it and then the printer is not installing properly. Please follow the instructions closely and the printer should install for you.

 

Please make sure you have all Windows Updates, especially .net framework, (needed to run many applications) and the latest Java.

 

Disconnect your printer. Download and run this patch (a MUST with Vista machines) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer.

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

Let me know what happens.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

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3 Replies
7- Thorium

Re: Cannot communicate error (Dell Photo AIO Printer 922)

Jump to solution

Gerald,

 

Deleting the printer doesn't completely remove it and then the printer is not installing properly. Please follow the instructions closely and the printer should install for you.

 

Please make sure you have all Windows Updates, especially .net framework, (needed to run many applications) and the latest Java.

 

Disconnect your printer. Download and run this patch (a MUST with Vista machines) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer.

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

Let me know what happens.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

gfolkins
1 Copper

Re: Cannot communicate error (Dell Photo AIO Printer 922)

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Ok, it prints now.

 

Thank you for your help!

 

I'm not sure what happened, why it lost the ability to communicate in the first place.  Oh well, at least it works now.

Gerald

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7- Thorium

Re: Cannot communicate error (Dell Photo AIO Printer 922)

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Gearld,

 

It could have been a Windows Update installing drivers wrong. GREAT JOB! emoticon.Yes.title Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

 

Thanks,

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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