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mlprescott
1 Copper

Cannot install dell AIO 948 All In One Center

I cannot install dell AIO 948 All In One Center on my new pc. I purchased a Gateway DX-4200-09 with Windows Vista Home Premium. When running the setup disk that came with my printer which was purchased and originally set up on my Dell XPS Gen2 pc, the All In One Center fails to install. I am unable to use the scan and fax functions on the 948 AIO. Since this is a 64 bit OS I was wondering if I need different drivers for the printer. Don't have a clue what the problem is.

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13 Replies
PudgyOne
6 Indium

Re: Cannot install dell AIO 948 All In One Center

mlprescott,

 

Can you please tell me how you're connecting the 948 printer to your computer?

 

Also can you please tell me the make and model of your computer and Operating system?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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mlprescott
1 Copper

Re: Cannot install dell AIO 948 All In One Center

I am connecting with a USB cable. My pc is a Gateway DX-4200-09 with Windows Vista Home Premium. It is the 64 bit OS.

 
Mike
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PudgyOne
6 Indium

Re: Cannot install dell AIO 948 All In One Center

Mike,

 

We have a few issues with some computers connecting, so that why I was wondering the make and model of your computer.

 

Try following the instructions below and let me know what happens.

 

 

Make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Please remember to install the latest firmware for the 948 Printer.<ADMIN NOTE: Broken link has been removed from this post by Dell>

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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PudgyOne
6 Indium

Re: Cannot install dell AIO 948 All In One Center

Mike,

 

I also forgot to mention, after you have the printer setup...

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.


Or


Try this FREE OCR Program.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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mlprescott
1 Copper

Re: Cannot install dell AIO 948 All In One Center

When you say "Download the proper drivers:"

Do you mean all of the driver you listed below that statement or just the Vista 64 bit drivers?

Mike

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PudgyOne
6 Indium

Re: Cannot install dell AIO 948 All In One Center

Mike,

 

Just download the Vista 64-bit drivers. I have this made up when people are connecting more than one computer and if they search, they can find everything easier.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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mlprescott
1 Copper

Re: Cannot install dell AIO 948 All In One Center

Did not work. I went through the whole process twice. When the setup.exe attempts to install the All in One Center, I receive a dialog box stating

"AIOC.exe has stopped working. A Problem caused the program to stop working correctly."

This is the same message I got when attempting to install the printer originally using just the disk that came with the printer.

Mike

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PudgyOne
6 Indium

Re: Cannot install dell AIO 948 All In One Center

Mike,

 

When you tried t run the patch, did you right click on it and run as administrator. If not, then that could be one of the problems.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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mlprescott
1 Copper

Re: Cannot install dell AIO 948 All In One Center

The 1st patch that you recommended downloading and running in your instructions was not an uninstall application at all. No I didn't try to run it as an administrator since that statement was made in reference to the ABBY OCR software. When the download opened the unzipped folder I simply double clicked on the Setup.exe.

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