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philwynk
1 Copper

Cleanup Utility HOSED MY SPOOLER!!! HELP!!!

I have had the misfortune of having to install a Dell AIO 942 printer on my wife's XP(SP3) system as a remote printer. The printer is attached to my Windows 7 system on a home network, and the network is working fine. I've been fiddling with it for 3 hours now, and cannot get the printer loaded with the correct drivers on XP.

Here's the latest:

On an online tip from a Dell site, I downloaded a cleanup utility to uninstall the printer "correctly" from the system in order to start over (filename = R166311.zip). I ran the cleanup utility, which, once unpacked, just calls itself  CleanUp_Utility. Now, the print spooler service will not stay up. Nothing I've done so far has enabled me to start the print spooler and keep it running. I can neither install nor delete printers. If I cannot figure this out, I'm going to have to re-install Windows.

Can anybody tell me how to get my print spooler services back without reinstalling Windows from the ground up?

[venting]
So you  know -- I spent 25 years in the IT software business as a consultant specializing in laser printers. I'm not immune to stupidity -- nobody is -- but for a measly driver to cause me this much trouble is unforgivable. Dell should be ashamed of putting this garbage out in public. They owe me compensation for wasting my day.[/venting]

Thanks in advance for any assistance.

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3 Replies
PudgyOne
6 Indium

Re: Cleanup Utility HOSED MY SPOOLER!!! HELP!!!

philwynk,

 

The instructions HERE state the patch(printer cleanup utility) doesn't work for Windows 7. The patch is supposed to just cleanup the printer but I have seen some of the patches remove other Dell Programs, like Dell Dock, Delll Wireless utility, Dell Support Center, Etc. These are available for download at Drivers & Downloads

 

Your options, to use system restore before you install the printer. This will restore everything back to before the patch was used.

 

Try reading...

 

Share Files and Printers between Windows 7 and XP This works both ways. Virus programs and firewalls will block communications.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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philwynk
1 Copper

Re: Cleanup Utility HOSED MY SPOOLER!!! HELP!!!

Rick,

The problem is on a machine running WINDOWS XP. I ran the cleanup utility under Windows XP. The target machine is identified in my FIRST SENTENCE. Try reading, yourself.

The printer itself is physically attached to a Windows 7 machine, but I'm trying to install Dell's drivers for the AIO 942 on a remote machine, so it can print successfully across the network using print sharing; the remote machine is running XP, SP3. I seem to be able to get the printer attached, and can send Word documents and test pages, but without the drivers installed on the remote machine I don't seem to be able to print out of my browser, and I don't have access to many of the features of the printer.

Thank you for the "system restore" tip. That did get me back to where I started.

Any ideas for getting the AIO 942 print driver installed on Windows XP for a remote printer? I tried turning off plug-and-play and typing in the remote link as the port, but since Dell does not show up in the list of supported printers on XP, there's no way I can identify the printer in order to install the driver.

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PudgyOne
6 Indium

Re: Cleanup Utility HOSED MY SPOOLER!!! HELP!!!

philwynk,

 

If the printer drivers are like the ones for my old Dell Printer, try downloading the XP drivers from Dell 942 Photo All-In-One Printer owners thread (W7) or use the printer disk.

 

If there is an option, choose network and follow the instructions.

 

Little notes with printer sharing I have are...

Sharing a printer through a wireless network and File and Print Sharing in Vista (Thanks to mombodog)

 

Lately virus programs and firewalls block communications. If you provide those, I can provide the notes I have to allow the printer past them.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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