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Paul Wyble
1 Copper

Color won't print onV515w

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Color was printing fine. I changed the black cartridge and now the color won't print at all. Even put in a new color cartridge and still nothing. I have checked installing, unplugged printer and tried everything I can think of. Help!

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PudgyOne
6 Indium

Re: Color won't print onV515w

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Paul Wyble,

 

By reading your tags, you listed Dell Series 5 ink cartridges. This printer uses Dell Series 21 or 23 cartridges.

 

Start, control panel, devices and printers, your printer, printer preferences, advanced more options. Make sure the complete-a-print boxes are unchecked.

Make sure the printer is also set to use all available ink.

 

Dell Series 21,23 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 21, 23 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It possible to get a Dell Series 21,23 Cartridge with a bad sensor. Take back to place of purchase for a replacement.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

3 Replies
PudgyOne
6 Indium

Re: Color won't print onV515w

Jump to solution

Paul Wyble,

 

By reading your tags, you listed Dell Series 5 ink cartridges. This printer uses Dell Series 21 or 23 cartridges.

 

Start, control panel, devices and printers, your printer, printer preferences, advanced more options. Make sure the complete-a-print boxes are unchecked.

Make sure the printer is also set to use all available ink.

 

Dell Series 21,23 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 21, 23 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It possible to get a Dell Series 21,23 Cartridge with a bad sensor. Take back to place of purchase for a replacement.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

Paul Wyble
1 Copper

Re: Color won't print onV515w

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Thanks pudgyone! That worked.

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PudgyOne
6 Indium

Re: Color won't print onV515w

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Paul Wyble,

 

Glad you got it working! emoticon.Yes.title Thanks forposting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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