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August 12th, 2012 17:00

Color won't print onV515w

Color was printing fine. I changed the black cartridge and now the color won't print at all. Even put in a new color cartridge and still nothing. I have checked installing, unplugged printer and tried everything I can think of. Help!

9 Legend

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30.3K Posts

August 13th, 2012 17:00

Paul Wyble,

 

By reading your tags, you listed Dell Series 5 ink cartridges. This printer uses Dell Series 21 or 23 cartridges.

 

Start, control panel, devices and printers, your printer, printer preferences, advanced more options. Make sure the complete-a-print boxes are unchecked.

Make sure the printer is also set to use all available ink.

 

Dell Series 21,23 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 21, 23 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It possible to get a Dell Series 21,23 Cartridge with a bad sensor. Take back to place of purchase for a replacement.

Rick

August 15th, 2012 09:00

Thanks pudgyone! That worked.

9 Legend

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30.3K Posts

August 15th, 2012 17:00

Paul Wyble,

 

Glad you got it working! :emotion-21: Thanks forposting back.

 

Take care,

 

 

Rick

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