Well it's that time of the year again when I print out Xmas cards for my young students to color in or decorate. I use simple black and white stencils on colored card. The card size is best described as B5 oversize. So it needs a custom setting in the printer menu of my 3110cn. In Windows XP this was an A-B-C operation from the printer's configuration menu. In Windows 7 it required some lateral thought.
If you open up the printer's configuration menu: Start, Printers and Devices, RMC 3110cn, Printer Properties, Configuration tab, Change Paper Size - you get a listing of the twenty Custom Size settings (all identical 210x297mm). But the adjustment controls are grayed out. Aaargh!
After loads of clicking I finally decided to try the Administrative Tools in the Control Panel. Hey Presto! Start, Control Panel, Administrative Tools, Print Management. Double click All Printers. Select the 3110cn and RMC and select Properties. You get the exact same top menu as above but when you hit the Configuration tab and click on Change Paper Size the adjustment settings are accessible. Excellent!
Obviously someone incredibly wise will be able to tell me why this was possible. For the meantime I'm just happy I can print my Xmas cards and my students can color away and that's another week of December lesson-plans completed!
Hope this helps someone.
I've been looking for this info for quite some time and just found it. So, yes - it most definitely helped someone. I thought I was going nuts because I could always change this configuration in Windows XP with no problem. So, thank you!!
I cannot find the print management choice in administrative tools. Do you know how to access this or what i have to change to access this? its weird..i see all the other things listed in the help area as to what should be in the admin tools section, but not print management.
Having been through this twice in the last 8 months (and not remembering how I got it to work the first time) here is a solution for Windows 7 Home (which does not show a 'print management' option). Enable the hidden "Administrator" account by enabling the hidden built-in account. Use the elevated command prompt to do this. Go to Programs > Accessories and right-click on "command prompt" and select "Run as Administrator". At the command prompt, type:
net user administrator /active:yes (use spaces exactly as shown)
It will give you a success message. Then log off and log on with the Administrator account which has no password. Now you can change the printer paper custom sizes. Log off and go back to your normal account.
If you wish to hide the built-in administrator account again, use the elevated command prompt but put a "no" in place of the "yes" in the command. Hope this helps! Here is the link the a currently functional webpage with a description of the above: http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html
I didn't encounter this issue with custom page sizes until setting up a new Dell tower without fully closing down off the UAC protective module. If the User Account Control settings are left active at all, it won't allow setting custom paper sizes in the Dell printer config screen.
If you're careful about what you install or do, as I try to be, and you're the defacto admin who first logged into the machine, you can go into Control Panel / User Accounts / Change User Account Control Settings and set the slider control all the way down to 'never notify'. Having always done this in the past with Win7 is why I didn't run into the 'greyed out' paper size windows in the Dell printer config screen.
The solutions provided by others here to access the hidden admin account will work if you're not the initial administrator (i.e.,the person who set the machine up under a user name other than as a password protected administrator, which some may do to prevent other users from changing the system).
To save yourself trouble in future, save your personal fix to a text file and stash it in a zipped folder with the Dell driver files. That way you'll have a reference on-hand later on. I try to do this with all after-the-fact workarounds and fixes to prevent late at night fits after a re-install or system change.