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jdrost2
1 Copper

Del aio 946 prints blank page

My Dell AIO 946 prints a blank page.  All the prerequisites occur - the screen shows %loaded, volumn of ink on hand, the printer loads paper, the print head seems to be sweeping back and forth, and the paper advances one Line Feed at a time - yet the page remains blank. Any ideas?

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5 Replies
7- Thorium

Re: Del aio 946 prints blank page

jdrost2,

 

Can you copy a document under the glass? Black and white and color?

 

 

Rick

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pat312
1 Copper

Re: Del aio 946 prints blank page

yes

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pat312
1 Copper

Re: Del aio 946 prints blank page

My aio 946 print blank

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pat312
1 Copper

Re: Del aio 946 prints blank page

yes

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7- Thorium

Re: Del aio 946 prints blank page

pat312,

 

Are you using Dell Series 5 ink cartridges?

 

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

 

Power on the printer. 

 

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

 

Any error messages?

 

black cartridge = black side(left side)          color cartridge = color side(right side)

 

photo cartridge = black side(left side)          color cartridge = color side(right side)

 

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges .

 

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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