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Dell 3760dn error message

Screen says there is a paper jam in tray 1 along with a numerical code 050-121, but there is no paper jam & i have repeatedly taken out and re-inserted both Tray 1 and the manual feed tray. i have also disconnected the power and network cable for a while and then rebooted hoping to restore defaults, to no avail. Not sure what to try next- any help is appreciated!

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