zixzy
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Dell 720 colours all wrong

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Out of the box and using the original ink cartridges my colours print wrongly.

Red comes out as yellow for instance.

I used the test sheet where you print off several lines of arrows and make adjustments according to which arrow is the darkest but it made no difference.

Anyone know?

Thanks

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7- Thorium

RE: Dell 720 colours all wrong

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zixzy,

Is this only happen with Microsoft Word or with all images?

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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zixzy
1 Copper

RE: Dell 720 colours all wrong

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Yes, Rick, I'll agree with that - seems to be an ink issue rather than a software/ hardware issue.

Many thanks for your help

z

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8 Replies
7- Thorium

RE: Dell 720 colours all wrong

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zixzy,

Is this only happen with Microsoft Word or with all images?

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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zixzy
1 Copper

RE: Dell 720 colours all wrong

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Thanks for replying, Rick, the miscolouring happens whatever I'm trying to print from.

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7- Thorium

RE: Dell 720 colours all wrong

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zixzy,

Are you using Dell Series 1 ink cartridges, generic or refilled cartridges?

I have seen some older versions of Microsoft Word, where the person wanted one color and the printer printed a different color.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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zixzy
1 Copper

RE: Dell 720 colours all wrong

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Hi,

thanks for your help.  I'm using the original cartridge that came with the printer.

Z

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7- Thorium

RE: Dell 720 colours all wrong

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zixzy,

Are you refilling the Dell Series 1 ink cartridge?

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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zixzy
1 Copper

RE: Dell 720 colours all wrong

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no... this printer is out of the box and the cartridge is the original and unrefilled.  I have had it for a few years as an unused reserve printer so if there's not a know issue it could just be one colour of ink has solidified.

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7- Thorium

RE: Dell 720 colours all wrong

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zixzy,

My guess that the Dell Series 1 ink cartridges are probably dried out and that would be the reason for the color issue.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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zixzy
1 Copper

RE: Dell 720 colours all wrong

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Yes, Rick, I'll agree with that - seems to be an ink issue rather than a software/ hardware issue.

Many thanks for your help

z

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