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IndyBB
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Dell 922 Printer trouble installing

First of all PudgyOne, thank you very much! Your posts helped me 2 years ago with my Dell AIO 922 printer running with mixed environment of XP and Win7 computers.

Now we have just 3 Win7 laptops in the house, all recent machines. The strange thing is, the Dell Inspiron I just bought is the one that I cannot get to work. Right now, I just want to get it running when directly connected via USB cable.  I used your procedure above to the letter, many times with every variation I can think of. I used the R166239 CleanUp utility - which takes 30+ minutes, but does seems to remove all the 922 printer files and drivers. Then installed the R151379 (Vista 64 bit) driver package as directed - in Vista SP2 compatability mode.

I get thru the procedure and all seems hunky-dory until I try to print the test page from the printer properties dialog. It tells me I have a communication problem and suggests I enable bidirectional support. Unfortunately, this option is greyed out in the dialog. This is the end result each time I try. Also, I notice that the driver version from Printing Preferences/Help/About is 1.0.5.2. On my successful laptop (Sony Vaio) I used the same R151379 driver file, but ended up with version 1.0.6.1.

I can't make any sense of this. Any suggestions would be very welcome!!

Thanks!

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Moderator
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Re: Dell 922 Printer trouble installing

IndyBB,

 

First, how is the printer connected, to a host computer or some type of wireless print adapter?

 

Make and model of the problem computer and operating system. 32-bit or 64-bit?

 

Operating system in English or another language?

 

What virus program and firewall is on the computer?

 

What virus program and firewall is on the host computer?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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IndyBB
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Re: Dell 922 Printer trouble installing

PudgyOne,

Here's the info requested:

First, how is the printer connected, to a host computer or some type of wireless print adapter?

   Direct USB cable to the laptop. That's all.

Make and model of the problem computer and operating system. 32-bit or 64-bit?

   Dell N5110 Inspiron Laptop. Just purchased. 64 bit Win7.

Operating system in English or another language?

   US English

What virus program and firewall is on the computer?

   McAfee Internet Security - Part of a 3 PC subscription for my home.

What virus program and firewall is on the host computer?

  Same answer as above... I think.

Thanks!!!

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Re: Dell 922 Printer trouble installing

IndyBB,

 

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed.
Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista
Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

 Dell 922 Photo All-In-One Printer owners thread (W7)

 

Also try reading...

Allowing Printer past McAfee

1. Open the McAfee Security Center and then click on the ‘Internet and Network’

2. To the right of ‘Internet and Network’ you would see all the services that are present under it, just below that you would have a button ‘Configure’ please click on that.

3. Now you would have the Internet and Network Configuration, in this window you would have an option ‘Firewall Protection in Enabled’ to the right of that you would have a downward arrow, click on that.

4. Then click on the ‘Advanced’ button which would have a new screen up.

5. To the left of that window you would have ‘System Services’ click on it and to the right pane of the window you would have the ports listed.

6. Please check the option which is for ‘Windows File Sharing’ then click on ‘Apply’ and then ‘Ok’

7. Restart the computer

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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IndyBB
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Re: Dell 922 Printer trouble installing

Thank you Rick.

I enabled the TCP 137 to 139 (netbios)  and 445 in addition to what mcafee had. I thought that would do it. Ran thru the whole clean and install process a couple more times, including removing the USB devices.

I'm still getting the exact same result. Unable to communicate and it suggests I should enable bidirectional support - which is greyed out. This result has been very stable. I must have something simple that is wrong. Once again, my other win7 64 bit laptop prints from direct USB connection just fine.

Any other ideas?

Thanks very much!

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Moderator
Moderator

Re: Dell 922 Printer trouble installing

IndyBB,

 

A stuck print job in the queue will not allow the printer to uninstall properly.

 

Did you run Delete Print Jobs

 

Disconnect the usb cable to the printer

 

Run the patch(printer cleanup utility)

 

Restart the computer.

 

Make sure the printer was removed. Manual Printer Driver Removal

 

Install the drivers first, connect the printer when prompter and allow past McAfee?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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IndyBB
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Re: Dell 922 Printer trouble installing

Yes, checked windows/system32/spool/printers or whatever as given in the link. There was nothing there. Checked several times. Never seemed like things were getting stuck in the spooler.

Yes. Yes. Each time you give the same process and I have followed patiently and exactly.  It's not working. There must be something else. Scanning works.

Do you know if R151379 is the only Vista 64 driver for the AIO 922?

This install package gives me vers 1.0.5.2. The same install package gave me 1.0.6.1 on my other win7 laptop that prints fine. Strange, right?

Thanks

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Moderator
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Re: Dell 922 Printer trouble installing

IndyBB,

 

When you installed the Vista 64-bit drivers, did you install them in the Vista SP2 Compatibility mode ?

 

Download the System Information Tool If using Vista/Windows 7, the tool needs extracted. Once extracted, right click on sysinfo and run as administrator.

If using XP, double click on the tool, then double click on sysinfo.

Allow this past your virus program and post the information back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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IndyBB
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Re: Dell 922 Printer trouble installing

Ok, Here it is:

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

Original Install Date:     4/18/2012, 9:11:55 PM

System Boot Time:          5/2/2012, 12:56:43 PM

System Manufacturer:       Dell Inc.

System Model:              Inspiron N5110

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

BIOS Version:              Dell Inc. A09, 9/30/2011

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-06:00) Central Time (US & Canada)

Windows IP Configuration

  Host Name . . . . . . . . . . . . : AmysDellLT

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : No

  WINS Proxy Enabled. . . . . . . . : No

  DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

Ethernet adapter Bluetooth Network Connection:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

  Physical Address. . . . . . . . . : 4C-EB-42-12-71-D5

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2

  Physical Address. . . . . . . . . : 4C-EB-42-12-71-D2

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

  Physical Address. . . . . . . . . : 4C-EB-42-12-71-D2

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

  Connection-specific DNS Suffix  . : hsd1.il.comcast.net.

  Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030

  Physical Address. . . . . . . . . : 4C-EB-42-12-71-D1

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::19b0:3ff5:eb:8c36%13(Preferred)

  IPv4 Address. . . . . . . . . . . : 192.168.1.109(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  Lease Obtained. . . . . . . . . . : Monday, April 30, 2012 10:56:37 PM

  Lease Expires . . . . . . . . . . : Thursday, May 03, 2012 7:54:28 PM

  Default Gateway . . . . . . . . . : 192.168.1.1

  DHCP Server . . . . . . . . . . . : 192.168.1.1

  DHCPv6 IAID . . . . . . . . . . . : 374139714

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-D7-0E-F4-24-B6-FD-24-55-FD

  DNS Servers . . . . . . . . . . . : 75.75.75.75

                                      75.75.76.76

  NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

  Physical Address. . . . . . . . . : 24-B6-FD-24-55-FD

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.il.comcast.net.:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . : hsd1.il.comcast.net.

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft 6to4 Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

  IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3ce8:20f7:9d31:7fe7(Preferred)

  Link-local IPv6 Address . . . . . : fe80::3ce8:20f7:9d31:7fe7%19(Preferred)

  Default Gateway . . . . . . . . . : ::

  NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{266E4E0A-D2F2-465E-887F-57186ABA63BE}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{922EF450-A5DC-4D6A-B28E-639C62E19583}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E5660FE2-756C-47C6-8062-CD2CF1B885B7}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9E340DD1-EB84-46D5-9588-D229AC9BE686}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

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IndyBB
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Re: Dell 922 Printer trouble installing

Yes, following you instructions, always ran /R151379/setup.exe in vista SP2 compatability mode.

Thanks,

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