I have a Dell 926 AIO I am trying to scan a document to word but i am getting the message about the OCR software needing to be installed. I have had the printer for a few years now and I don't have the CD is there someplace else that I can download that software?
OCR is a part of printer driver in Dell AIO 926.
You need to first uninstall the printer from the Control Panel and then reinstall the printer driver. Follow the steps below to uninstall printer driver:
Once the printer driver is uninstalled, please click on the link below:
Please select the Operating System from the drop down menu.
Click on the link and download the printer driver.
Steps to download drivers are:
Click on 'Download File'>> click "Download Now' >>Click 'Continue' on the Application prompt >> If you get a User Account Control prompt, click Yes >> Click 'OK' on Select the folder where you want to unzip the files to( Make a note of the folder location)>> Click 'Yes' on the next prompt for folder does not exist>> Click "OK' on All files were successfully unzipped>> Follow the steps on screen to install the printer driver.
Note: If you do not get the prompt to follow the instructions, manually browse to location and double click on set up file.
Follow the onscreen instructions to install printer driver.
Hope it works for you.
Please reply in case you have further questions.
Thanks and regards,
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I did that twice already and It still gives me the same message. It comes up in a dialog box and it says the OCR software application is on the CD.
Do you have the printer disk?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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