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Dell 926 Photo All-In-One Printer owners thread (W7)

Please follow the instructions below and then tell me what happens..

   

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

 

Disconnect your printer.

 

Download and run the patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer.

 

If using Windows 7 also try...Manual Printer Driver Removal

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

64-bit drivers

 

All other drivers

  

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

If using Windows 7, use the Vista drivers in the compatibility mode. 

 

Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

#DellRockstar

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Re: 926 Photo All-In-One Printer owners thread (W7)

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

 

Power on the printer. Open the printer and take out the Dell Series 9 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 9 color cartridge.

 

You are using Dell Series 9 ink cartridges, correct?

 

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

 

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

Black cartridge = black side(left side)          Color cartridge = color side(right side)

 

Photo cartridge = black side(left side)          Color cartridge = color side(right side) 

 

It is possible to get a Dell Series 9 cartridge with a bad sensor. Contact the place of purchase for a replacement.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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AggieThrower30
1 Copper

Re: 926 Photo All-In-One Printer owners thread (W7)

I fought with my printer and drivers for the better part of two hours before deciding to come look through the forums.  This worked like a charm!  Thanks a bunch!

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Moderator
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Re: 926 Photo All-In-One Printer owners thread (W7)

AggieThrower30,

 

Glad you got your Dell 926 Printer working. Thanks for posting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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JSWLZI1956
1 Copper

Re: 926 Photo All-In-One Printer owners thread (W7)

This did not work. I can print 1 project then anything after that gets stuck in Queu. I then go to deleat from queu and all but the 1st original stuck project delaeat. I most shut down restart then this project prints i then can print 1 more project then after that once agin everything gets stuck in queu

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Re: 926 Photo All-In-One Printer owners thread (W7)

JSWLZLl1956,

 

Try using

 

Delete Print Jobs Hopefully afte you use it once, it should correct this. When you get ready to print, click on file, print and please make sure the correct printer is listed. I have had others have the wrong printer selected and sent the print file to the program or printer they previously used.

 

 

Rick

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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lighting_guy
1 Copper

Re: 926 Photo All-In-One Printer owners thread (W7)

I downloaded the Vista driver, set the compatability to Vista SP2, and unzipped the file.When I launched the setup.exe it told me that the printer was incompatible with Windows 7. I repeated this using Vista SP1 and plain old Vista, all with the same results. Help!

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Re: 926 Photo All-In-One Printer owners thread (W7)

lighting_guy,

 

You were almost there.

 

Disconnect the pprinter. Download and run the patch(a Printer cleanup utility) and restart your computer when prompted.

 

Before you install the Vista drivers, right click on the drivers file, left click properties, compatibility and select SP2. Right click on the Drivers file and left click run as administrator.

 

The sometimes the files just unzip. Noe in the folder you'll see the setup.exe file. Right click on the setup.exe, left click properties, compatibility. Select Vista SP2. Now right click on the setup.exe file, then left click run as administrator.

 

You should then get the agreement and it will start to install the printer. Keep this going until yu see the message the printer is not connected. Connect the printer at this time.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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NotCom
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Re: 926 Photo All-In-One Printer owners thread (W7)

 

My computer is up-to-date with all the above updates. I have run the removal patch several times. I've reinstalled many times. Un hooked, rehooked, unplugged, replugged. Rebooted, etc.

When I remove the program, including deleting drivers, folders, etc. there is no indication the removal patch has not worked correctly.

When I reinstall using Dell's latest driver for the aio 926, I consistenly see a short-lived message saying there was a problem in the installation and that the hardware might not operate correctly. There seems to be no information as to what the installation problem might be.

In terms of history, I was a month or so ago having spooling problems. The printer screen in control panel would show the printer non-existent. I used the Microsoft Fix-it button. That cured the problem for about three weeks. The fix-it button worked a couple more times when the printer would vanish. Now it's not a spooling problem but seemingly a USB communication problem.

I have Windows XP, Service Pack 3. The USB tree in Device Manager seems complete, and all drivers are up-to-date, including USB root hub and Host Controller and Enhanced Host Controller entries. When installed the USB Composite, All-In-One, Support lines are all present.

The printer's Service Tag number is:

 

Thanks,

NotCom

<ADMIN NOTE: Service Tag Removed Per Privacy Policy>

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Moderator
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Re: 926 Photo All-In-One Printer owners thread (W7)

NotCom,

 

First, can you copy a document when you put it under the glass? B&W and color?

 

What is the make and model of your computer and operating system?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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