Printers

Last reply by 06-03-2014 Unsolved
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2 Bronze
2 Bronze
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Dell 942 All in One prints ok but scans poorly

My printer prints absolutely fine but when it comes to copying or to scanning about a quarter of the length of the page is missing. I have cleaned the scanner glass, run the clean cartridges routine (which prints just fine). Can anyone suggest what to do next? Tx

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9 Palladium
316

jes2014,

Can you copy a document under the glass? Black and white and color? Does the complete page copy?

When you scan, do you use the printer or open the Dell All-In-One Center? Make sure the settings are at 100% and the proper paper size is selected.

Rick


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2 Bronze
2 Bronze
316

Rick,

I was scanning and also tried copying from black and white original to black and white, yes the settings are to 100% and to A4 paper ( and from A4 paper) and I tried both the Dell Centre and the controls from the machine

9 Palladium
316

jes2014,

Open the Dell All-In-One Center. Click on scanning and copying, then click on see more scan settings.

Make sure it's set at 100%. I cannot remember if there's a setting for scan to A4 paper size. I sometimes used something dark at the very edge of the document(farthest edge) so the scanner recognized there was more to the document.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
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