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xpsed946
1 Copper

Dell 946 All-In-One

New XPS 435T, 2 Year old Dell 946 All-In-One Printer.  I cannot use the All-In-One user interface.  I can print from my computer onto this printer but cannot get scan to work.  I have downloaded all the drivers, patches, and run through all of the troubleshooting steps.  I get a dialog box from All-in-One that says my scan was not successful.  It says try these solutions:

Make sure All-In-One is on

Disconnect and reconnect the USB

Disconnect and reconnect the All-In-Ones power cable

Restart the computer.

 

I have done and redone this many times.  I can connect to my daughters dell laptop running Windows Vista 32 and have no problem using the same USB connections.  Help!

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20 Replies
7- Thorium

Re: Dell 946 All-In-One

xpsed946,

 

Follow these instructions below and then tell me what happens.

 

Make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista computers) until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

XP & Vista 64-bit Drivers.

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on).

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Also try reading...

 

Update list of applications to send scans to

 

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

#DellRockstar

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xpsed946
1 Copper

Re: Dell 946 All-In-One

I followed all instructions but got a message that Windows encountered a problem installing the driver for my device.   It also stated that the required line was not found in the INF.  Now what? 

Thanks,

Ed

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7- Thorium

Re: Dell 946 All-In-One

Ed,

 

Let's try this one more time. I'm thinking the patch might not have removed everything if not run as administrator.

 

Right click on the patch, left click run as administrator. Let it run until it prompts you to restart your computer.

 

Install the proper drivers.

 

If it doesn't work, then the exact error message will be helpful.

 

Sharing a printer through a wireless network

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Re: Dell 946 All-In-One

HI Rick

I just got a new HP computer with a vista home os 64-bit.  When I try to install the my 964 printer it says that there is a communication error and when I attach the usb it says the device has malfunctioned.  I have downloaded the correct driver that you supplied in a previous post.  Any suggestions.

Thanks Gloria

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7- Thorium

Re: Dell 946 All-In-One

Gloria,

 

Printer, patches, drivers, firmware are all different for each printer. Please make a new thread in the Dell Printers Forum and I'll be glad to help you. I refuse to mix printer in a post as it can cause the printer to become a hugh paperweight if the wrong firmware is installed.

 

Thanks,

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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xpsed946
1 Copper

Re: Dell 946 All-In-One

Rick,

I ran the patch as an administrator and followed the driver update instructions.  I did not get any error codes.  When I go to All-In-One and attempt to scan, I am told to disconnect and reconnect the power cord, disconnect or reconnect the USB cable, or restart the computer.   This is where I was at before I started posting here.  I have followed all the trouble shooting options recommended within All in One including unplugging and replugging power and USB.  I have changed power sources from a strip to a wall outlet.  I have changed USB cables.  I plug in my daughter's two year old Dell laptop with Vista 32 bit and the entire printer and scanner works great.  No problem.  In fact, the printer scans with my 7 year old Dell desktop which runs Windows XP. 

Any further ideas?

Thanks,
Ed

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7- Thorium

Re: Dell 946 All-In-One

Ed,

 

This might be the culprit. Make sure to download the LLTD Responder and install it on the problem computer.

 

http://support.microsoft.com/?kbid=922120

 

 

Try this tweak and then tell me what happens.

 

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

 

Go to the USB Controller section and click the + sign.

 

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

 

Restart your computer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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7- Thorium

Re: Dell 946 All-In-One

Ed,

 

The more I think about this, I feel you have a problem with your USB Port(s). Did you try a different port?

 

Try re-installing the Chipset Drivers. Go to Drivers & Downloads enter your service tag number(DO NOT POST your service tag number here or your post will get deleted) and download the Chipset Drivers and re-install them.

 

I have a cure to fix the USB Ports for Laptops but NOT for Desktops. Still waiting for someone to tell me how. I have gone to all laptops, hate all those wires.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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xpsed946
1 Copper

Re: Dell 946 All-In-One

Rick,

I downloaded the LLTD responder but got an error message when I tried to install.  The error "not enough storage is available to process this command".  I also checked all the USB Root Hubs and none of the boxes were checked to save power.  One other important piece of information.  I have automatic updates turned on for Windows.  It identifies an update for my Dell 946 printer but I get the following error code when I try to install the update "800F0102".

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