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Dell 946 Photo All-In-One Printer owners thread (W7)

Follow these instructions below and then tell me what happens.

 

Make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista computers) until it prompts you to restart your computer.

 

If using Windows 7 also try...Manual Printer Driver Removal

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

XP & Vista 64-bit Drivers.

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

If using Windows 7, use the Vista drivers in the compatibility mode. 

 

Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

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Re: 946 Photo All-In-One Printer owners thread

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

 

Power on the printer. 

 

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

 

Any error messages?

 

black cartridge = black side(left side)          color cartridge = color side(right side)

 

photo cartridge = black side(left side)          color cartridge = color side(right side)

 

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges .

 

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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Papa Goose
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Re: 946 Photo All-In-One Printer owners thread

Hi Rick,

Everything is now sorted from your instructions. I think one problem was that I had a folder marked 'Dell download manager' and the utility didn't seem to remove and I just ended up with an empty folder. I removed it manually, though I don't know what difference that should make??? Anyway, I restarted the laptop with everything disconnected then followed the links again...... and hey presto I'm in business.

Thanks for you help.

Graham

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Re: 946 Photo All-In-One Printer owners thread

Graham,

 

Yes, the Dell Download Manager has been a slight problem for many. How to by-pass the Dell Download Manager is the best way to take care of it.

 

Glad you got everything working. Thanks for posting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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nancyjean801
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Re: 946 Photo All-In-One Printer owners thread (W7)

Rick,

Thank you so much! My 946 works perfectly now! Had a spot of trouble at first as the Dell Drivers Downloads kept coming up empty (error message: There are no files to download. Please go to drivers and downloads to select file). I finally decide to do the whole thing in Internet Explorer as opposed to Firefox and it all went like a dream. You have made me very happy today!!

NancyJean

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Re: 946 Photo All-In-One Printer owners thread (W7)

NancyJean,

 

Glad you got it working! Thanks for posting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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andycmcdonel
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Re: 946 Photo All-In-One Printer owners thread (W7)

tried this step by step to set up my AIO 946 on my new laptop running Win 7 and nothing works

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Re: 946 Photo All-In-One Printer owners thread (W7)

 andycmcdonel,

 

Did you try running Delete Print Jobs to remove any stuck print jobs in the queue?

 

Disconnect the printer.

 

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

 

Restart your computer. Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit and install the drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on)

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Danego
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Re: Dell 946 Photo All-In-One Printer owners thread (W7)

hi,

I have a dutch windows 7 and couldn't get it to work.

file missing/not found error.

there are several 'english' directories in the driver directory

\r145441\drivers\win_xp2k\common\english
\r145441\drivers\win_xp2k\x64\english
\r145441\drivers\win_xp2k\i386\english

I made a copy of the english directoy and renamed it into 'dutch'

then the install went o.k

 

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Re: Dell 946 Photo All-In-One Printer owners thread (W7)

 Danego,

 

Glad you got it working! Thanks for posting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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