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letseathesky
1 Copper

Dell 964 Photo All-in-One (Printer) Installing Issues

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Hey Community, 

To begin, the printer is a Dell 964 Photo All-In-One. It is about 8 years old? My laptop is less than a year old, Dell Inspiron N7110. I have downloaded and used the Patch to clean out / remove any Dell Printers and any jams in the Printer Queue. Restarted the computer as prompted. 

The problem after the restart is - 
I downloaded both the Vista-32 and 64 Bit. (No I did not use them at the same time). I installed the 64 Bit  and I come up with 
Script: C:\Drivers\printer\964\dlcjEN.vbs
Line:11
Char:1
Error: Permission denied
Code: 800A0046
Source: Microsoft VBScript runtime error

Now, I reloaded the patch, cleaned out the printer, and restarted the computer. This time however, I used the 64 Bit and clicked ' Run As Admin '. It came to the installation screen (Home or Network computer) and every time (I have tried two times) the computer has went through the check list and ended up at the last one and then disappeared. At the fourth checkpoint, the application disappears and the printer is still inactive. Not detected either. 

To check the Vista 32 Bit, I used the patch, restarted, and installed the set up / download / whatever is listed in the .zip file. Everything runs through normally except when I get to the very end. Where it states 'Driver is not detected'. Tried to troubleshoot but it just links me to the Dell Support. 

Does anyone have any advice, information, or do I just need to find a new printer? 

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1 Solution

Accepted Solutions
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DELL-Sudeep S
3 Argentium

Re: Dell 964 Photo All-in-One (Printer) Installing Issues

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Hi,

Please disconnect the USB cable that runs from the printer to the computer and uninstall the printer driver by using third party uninstaller software. Here is a link to download one.

http://revouninstallerpro.com/download-professional-version.php

Install the software and uninstall the printer driver using the Advanced Uninstall option from the software.

The software prompts asking you to delete the Registry keys corresponding to the printer driver. Select all and delete them.

Restart the computer to remove any traces of the printer software.

Perform the steps below and ensure that the services required for the printer to work are started.

  1. Press the “Windows + R” to launch the run window.
  2. Type “Services.msc” in the run window and hit the Enter key.

Right click each service mentioned below, click properties. Set the startup type as “Automatic” from the drop down menu and click “Start”.

The list of services to be enabled are

  1. Human Interface Devices (HID).
  2. Printer Spooler.
  3. RPC (Remote Procedure Call).
  4. RPC Locator (Remote Procedure Call Locator).
  5. Windows image acquisition (WIA).
  6. Windows Installer.

Download the printer driver from the link below.

ftp://ftp.us.dell.com/Printer/R146816.exe (Windows Vista 64 Bit, Windows 7 32 Bit and 64 Bit)

ftp://ftp.us.dell.com/Printer/R146717.exe (Windows Vista 32 Bit)

NOTE: Please do not connect the printer using the USB cable to the computer prior to installing the drivers. Ensure that the printer is powered on.

1         Please copy the link above and paste it in the address bar of the new internet explorer window.

2        Save the file to the desktop.

3        Double-Click on the downloaded file.

4        Click “Yes”, when the utility prompts to extract the files.

5        Click Start.

6        Type “R146816” (Windows Vista 64 Bit, Windows 7 32 Bit and 64 Bit) or “R146717” (Windows Vista 32 Bit) in the search box and click on the file listed above.

7        Follow the onscreen instructions to complete the installation.

8        Connect the printer using the USB cable when prompted.

Please let me know if this helps.

Thanks & Regards
Sudeep S
#iworkfordell

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7 Replies
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letseathesky
1 Copper

Re: Dell 964 Photo All-in-One (Printer) Installing Issues

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With the Vista 32 Bit, I have tried 'Run as Admin' and not running as admin, and the same thing.

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Highlighted
DELL-Sudeep S
3 Argentium

Re: Dell 964 Photo All-in-One (Printer) Installing Issues

Jump to solution

Hi,

Please disconnect the USB cable that runs from the printer to the computer and uninstall the printer driver by using third party uninstaller software. Here is a link to download one.

http://revouninstallerpro.com/download-professional-version.php

Install the software and uninstall the printer driver using the Advanced Uninstall option from the software.

The software prompts asking you to delete the Registry keys corresponding to the printer driver. Select all and delete them.

Restart the computer to remove any traces of the printer software.

Perform the steps below and ensure that the services required for the printer to work are started.

  1. Press the “Windows + R” to launch the run window.
  2. Type “Services.msc” in the run window and hit the Enter key.

Right click each service mentioned below, click properties. Set the startup type as “Automatic” from the drop down menu and click “Start”.

The list of services to be enabled are

  1. Human Interface Devices (HID).
  2. Printer Spooler.
  3. RPC (Remote Procedure Call).
  4. RPC Locator (Remote Procedure Call Locator).
  5. Windows image acquisition (WIA).
  6. Windows Installer.

Download the printer driver from the link below.

ftp://ftp.us.dell.com/Printer/R146816.exe (Windows Vista 64 Bit, Windows 7 32 Bit and 64 Bit)

ftp://ftp.us.dell.com/Printer/R146717.exe (Windows Vista 32 Bit)

NOTE: Please do not connect the printer using the USB cable to the computer prior to installing the drivers. Ensure that the printer is powered on.

1         Please copy the link above and paste it in the address bar of the new internet explorer window.

2        Save the file to the desktop.

3        Double-Click on the downloaded file.

4        Click “Yes”, when the utility prompts to extract the files.

5        Click Start.

6        Type “R146816” (Windows Vista 64 Bit, Windows 7 32 Bit and 64 Bit) or “R146717” (Windows Vista 32 Bit) in the search box and click on the file listed above.

7        Follow the onscreen instructions to complete the installation.

8        Connect the printer using the USB cable when prompted.

Please let me know if this helps.

Thanks & Regards
Sudeep S
#iworkfordell

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7 Thorium

Re: Dell 964 Photo All-in-One (Printer) Installing Issues

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letseathesky,

 

Can you run Finding System Information REMOVE YOUR PRODUCT ID and post the information back here.

 

Printer usb cable connected?

 

What virus program and firewall are you using?

 

Also can yuou check and see if you're missing any Dell programs?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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letseathesky
1 Copper

Re: Dell 964 Photo All-in-One (Printer) Installing Issues

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Rick,

Printer USB cable was only connected when prompted to.

I am using Norton Anti-Virus / Malwarebytes - All up to date and have scanned recently

Host Name:                 PC

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          Jay

Registered Organization:   Microsoft

Original Install Date:     12/29/2011, 9:43:15 PM

System Boot Time:          8/29/2012, 5:02:14 AM

System Manufacturer:       Dell Inc.        

System Model:              Dell System Inspiron N7110

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~780 Mhz

BIOS Version:              Dell Inc.          A07, 9/28/2011

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume2

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-06:00) Central Time (US & Canada)

Total Physical Memory:     8,086 MB

Available Physical Memory: 4,939 MB

Virtual Memory: Max Size:  16,171 MB

Virtual Memory: Available: 12,722 MB

Virtual Memory: In Use:    3,449 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\PC

Hotfix(s):                 117 Hotfix(s) Installed.

                          [01]: 982861

                          [02]: KB971033

                          [03]: KB2393802

                          [04]: KB2425227

                          [05]: KB2459268

                          [06]: KB2475792

                          [07]: KB2476490

                          [08]: KB2478662

                          [09]: KB2479943

                          [10]: KB2482122

                          [11]: KB2484033

                          [12]: KB2488113

                          [13]: KB2491683

                          [14]: KB2492386

                          [15]: KB2495523

                          [16]: KB2496898

                          [17]: KB2503665

                          [18]: KB2505438

                          [19]: KB2506014

                          [20]: KB2506212

                          [21]: KB2506928

                          [22]: KB2507618

                          [23]: KB2509553

                          [24]: KB2511250

                          [25]: KB2511455

                          [26]: KB2515325

                          [27]: KB2518869

                          [28]: KB2519736

                          [29]: KB2522422

                          [30]: KB2524375

                          [31]: KB2529073

                          [32]: KB2529825

                          [33]: KB2532531

                          [34]: KB2533552

                          [35]: KB2536275

                          [36]: KB2536276

                          [37]: KB2539635

                          [38]: KB2541014

                          [39]: KB2544893

                          [40]: KB2545698

                          [41]: KB2547666

                          [42]: KB2550648

                          [43]: KB2552343

                          [44]: KB2555917

                          [45]: KB2556532

                          [46]: KB2559049

                          [47]: KB2560656

                          [48]: KB2562937

                          [49]: KB2563227

                          [50]: KB2563894

                          [51]: KB2564958

                          [52]: KB2567680

                          [53]: KB2570947

                          [54]: KB2572077

                          [55]: KB2579686

                          [56]: KB2584146

                          [57]: KB2585542

                          [58]: KB2588516

                          [59]: KB2603229

                          [60]: KB2604115

                          [61]: KB2618444

                          [62]: KB2618451

                          [63]: KB2619339

                          [64]: KB2620704

                          [65]: KB2620712

                          [66]: KB2621440

                          [67]: KB2631813

                          [68]: KB2633952

                          [69]: KB2639308

                          [70]: KB2639417

                          [71]: KB2641653

                          [72]: KB2641690

                          [73]: KB2644615

                          [74]: KB2647516

                          [75]: KB2647518

                          [76]: KB2647753

                          [77]: KB2653956

                          [78]: KB2654428

                          [79]: KB2655992

                          [80]: KB2656356

                          [81]: KB2656373

                          [82]: KB2656411

                          [83]: KB2658846

                          [84]: KB2659262

                          [85]: KB2660649

                          [86]: KB2665364

                          [87]: KB2667402

                          [88]: KB2675157

                          [89]: KB2676562

                          [90]: KB2677070

                          [91]: KB2679255

                          [92]: KB2685939

                          [93]: KB2686831

                          [94]: KB2688338

                          [95]: KB2690533

                          [96]: KB2691442

                          [97]: KB2695962

                          [98]: KB2698365

                          [99]: KB2699779

                          [100]: KB2699988

                          [101]: KB2705219

                          [102]: KB2709162

                          [103]: KB2709630

                          [104]: KB2709715

                          [105]: KB2712808

                          [106]: KB2718523

                          [107]: KB2718704

                          [108]: KB2719177

                          [109]: KB2719985

                          [110]: KB2722913

                          [111]: KB2729094

                          [112]: KB2731847

                          [113]: KB2732487

                          [114]: KB2732500

                          [115]: KB958488

                          [116]: KB976902

                          [117]: KB982018

Network Card(s):           6 NIC(s) Installed.

                          [01]: Intel(R) Centrino(R) Wireless-N 1030

                                Connection Name: Wireless Network Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.1.1

                                IP address(es)

                                [01]: 192.168.1.102

                                [02]: fe80::59b5:255f:9b0e:55c2

                                [03]: 2601:d:5780:33:41aa:43a1:ac25:c899

                                [04]: 2601:d:5780:33:59b5:255f:9b0e:55c2

                          [02]: Realtek PCIe FE Family Controller

                                Connection Name: Local Area Connection

                                Status:          Media disconnected

                          [03]: Bluetooth Device (Personal Area Network)

                                Connection Name: Bluetooth Network Connection

                                Status:          Media disconnected

                          [04]: Intel(R) Centrino(R) WiMAX 6150

                                Connection Name: Local Area Connection 2

                                Status:          Media disconnected

                          [05]: Microsoft Virtual WiFi Miniport Adapter

                                Connection Name: Wireless Network Connection 2

                                Status:          Media disconnected

                          [06]: Microsoft Virtual WiFi Miniport Adapter

                                Connection Name: Wireless Network Connection 3

                                Status:          Media disconnected

Thanks,

JJ

P.S. Sudeep S I will try that next.

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letseathesky
1 Copper

Re: Dell 964 Photo All-in-One (Printer) Installing Issues

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Installed Revo Uninstaller Pro (as stated above). Clicked the Dell Photo AIO Printer 964 and uninstalled.

1. Creating systems restore point-done

Creating a full registry backup - done

2. Analyzing and starting the program's built-in uninstaller for the default installer

However at number two, a dialogue box popped up and stated,

Running the application's uninstaller failed! Possible invalid install command.

What does this mean / is it a problem?

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letseathesky
1 Copper

Re: Dell 964 Photo All-in-One (Printer) Installing Issues

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It Works! Thanks very much and to you as well Rick.

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7 Thorium

Re: Dell 964 Photo All-in-One (Printer) Installing Issues

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letseathesky,

 

Glad you got it working! emoticon.Yes.title Thnak for posting back. I used to own a Dell 964 Printer, so I knew it worked for Windows 7 64-bit.

 

You system is Winodws Home Preimun 64-bit.

 

In case you need it, Allow a printer past Norton

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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