Erie9101
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Dell 966 AIO, Windows 7

I decided to move my 966 to my wife's machine.  It ran fine on my machine, running Windows 7 Pro, 64-bit.  When I plugged it in to her machine, also running Windows 7 Pro, 64-bit, I immediately get a "USB Device Not Recognized Error."  If I run the printer driver setup, it stops at the point where I'm to plug in the USB cable of the 966.  When I do, I still get the "USB Device Not Recognized" error, but setup never sees the connection with the printer, and will not install.

How do I get my wife's computer to recognize the 966?

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Moderator
Moderator

RE: Dell 966 AIO, Windows 7

Erie910,

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed.
Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell 966 Photo All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

Rick

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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Erie9101
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RE: Dell 966 AIO, Windows 7

Rick,


I solved the problem by plugging the printer into a front USB port, and all installed as advertised.  Two days later, I plugged the cable into a rear USB port, and the installation is working.

Windows 7 finds printer drivers through Windows Update, but not the A-I-O software.  That has to be installed from CD or downloaded file.

Ken B.

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Moderator
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RE: Dell 966 AIO, Windows 7

Ken,

Glad you got it working! Thanks for posting back.

The Dell All-In-One Center is usually in the drivers package. The OCR Program is on the printers disk and needs installed to be able to scan.

Take care,

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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