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JLSweigart
1 Copper

Dell 968 USB connected printer will print but won't scan

I am setting up a user with a Lenovo Thinkpad T420 with windows 7 and moving them off of a Dell D630 with windows XP.  The Dell 968 printer was working fine on windows XP.  When i installed it on the Windows 7 machine I got the printer to work just fine but windows will not recognize the scanner at all.  I don't see any scanner drivers installed anywhere.  The only drivers that seemed to have installed are the Dell 968 AIO driver, a Dell 968 XPS driver, and a Fax Dell 968 driver.  I never noticed any sort of scanner driver installing.  I've completely removed the printer from the system and registry several times and reinstalled several times only to get the exact same error.  I have even tried downloading the drivers from several different locations in hopes that it was just a bad install file. Does anyone have any suggestions?  Is there any place I could just download the Dell TWAIN/Scanner driver and install it separately?

Thank you,

Jeremy

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3 Replies
Moderator
Moderator

Re: Dell 968 USB connected printer will print but won't scan

Jeremy,

 

Do you have the printer disk?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

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JLSweigart
1 Copper

Re: Dell 968 USB connected printer will print but won't scan

I do. The problem is the computer is actually a Lenovo think pad x220 w/o a disc drive. So I am ordering an external for the user, but was hoping to get it installed using the drivers from Dell's website.
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Moderator
Moderator

Re: Dell 968 USB connected printer will print but won't scan

JLSweigart,

 

Do you have the printer installed?

 

Do you see the Dell All-In-One Center in your programs?

 

If you click on the blue then on the next page click start conversation, I can get you setup. Subject should be Dell 968 Printer USB Connected.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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