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jaddenney
1 Copper

Dell 968 printer locks up/won't print multiple pages

Hello all, I have a dell 968 aio, currently connected to my HP laptop running windows 7 64 bit. My problem is printing multiple pages... Not necessarily at one time. After about 10-15 pages, it hangs up about 20% through printing a page. I have installed the correct print driver directly from dell, test page comes out fine, start printing and everything is good until I'm 10-15 pages in, and it hangs. The document won't continue, I have tried multiple ways of canceling it and just restarting it, and the only way I've found to get it back operational (for another 10-15 pages) is to cancel the document, either on the printer or computer, (makes no difference) after canceling it shows in the print queue as deleting and won't go away, so I have to restart my computer once or sometimes twice, and unplug the power to the printer during restart to get it to print again... What is confusing me the most is, I originally had it hooked up to my desktop (Inspiron 530 running xp) and it does the same thing... When it hangs, the printer shows "printing page x of x", and the dell print status monitor shows it printing, but just stops in the middle. Depending on how many pages I'm printing, anywhere from 15 to 66 percent... I'm so confused... Help?!?! Jad
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5 Replies

Re: Dell 968 printer locks up/won't print multiple pages

Hi Jaddenney,

Welcome to Dell Community Forum.

We understand how frustrating it can be when you are trying to print multiple pages and you are not able to print beyond fifteen pages at a time.

Please check the following Microsoft links which may prove useful in resolving the issue you are facing with printing multiple pages.

http://bit.ly/18hwJqp

http://bit.ly/1aPu6vA

http://bit.ly/138SJBQ

Please reply if you have further queries.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

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jaddenney
1 Copper

Re: Dell 968 printer locks up/won't print multiple pages

My print dialog still appears and attempts to print... And this does not only happen when trying to print multiple pages... Just after a total of 10-15 pages have been printed... It's like it's memory/cache/queue isn't clearing and not able to do anymore until it is reset.

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Moderator
Moderator

Re: Dell 968 printer locks up/won't print multiple pages

jaddenney,

 

Please continue with

 

First try running Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.

 

A print job usually spools on the computer the print job is sent from.

 

Start, control panel, hardware and sound, devices and printers, right click on your printer, left click printer properties, Advanced. Have your settings match mine

 

 

Rick

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jaddenney
1 Copper

Re: Dell 968 printer locks up/won't print multiple pages

Rick,

My printer settings are exactly that way, other than "Print spooled documents first" was checked.

Jad

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Moderator
Moderator

Re: Dell 968 printer locks up/won't print multiple pages

Jad,

 

Did you try keeping the document open until the print job is finished?

 

Printer wired or wireless?

 

You have the proper paper size selected on the printer, correct?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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