ernie14
1 Copper

Dell 968AIO

Hard drive crashed when sent a new one could only get this to print with cord attached no wireless connection. Help dell has been no help at all.

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2 Replies
Moderator
Moderator

Re: Dell 968AIO

ernie14,

 

Since the hard drive crashed, I guess this was a clean installation.

 

 

The Desktop/Notebook Utility needs to be installed first, then the chipset drivers. If they are NOT installed first, then the rest of the drivers will fail to install.

 

 

 

 

Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

 

 Hint When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them in the proper order.

Desktop System Software or Notebook System Software
Chipset or SMBus driver
Processor Driver (if applicable)
Video
Audio (sound)
Input Drivers (keyboard/mouse)
Modem
Network Card

QuickSet(Laptop only)

 

 

You'll need to start over, as the printer and the network don't recognize the computer. Follow the instructions below and then tell me what happens.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and un-install all versions of Java, restart your computer and download and install the latest Java.

 

Disconnect your printer. 

 

Un-install your printer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

64-bit Drivers

 

All other drivers

 

I recommend using these  Recommended Wireless Router Settings to get everything to communicate correctly. I have DHCP enabled on my wireless router. I assigned my printer an ip address at the high end of my ip address. (Example: my printer ip address is 192.168.1.149) All the other computer get assigned an ip address automatically. 

 

 

How Do I Connect a Dell™ Wireless Printer to a Wireless Network

 

Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Moderator
Moderator

Re: Dell 968AIO

ernie14,

 

Since the hard drive crashed, I guess this was a clean installation.

 

 

The Desktop/Notebook Utility needs to be installed first, then the chipset drivers. If they are NOT installed first, then the rest of the drivers will fail to install.

 

 

 

 

Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

 

 Hint When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them in the proper order.

Desktop System Software or Notebook System Software
Chipset or SMBus driver
Processor Driver (if applicable)
Video
Audio (sound)
Input Drivers (keyboard/mouse)
Modem
Network Card

QuickSet(Laptop only)

 

 

You'll need to start over, as the printer and the network don't recognize the computer. Follow the instructions below and then tell me what happens.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and un-install all versions of Java, restart your computer and download and install the latest Java.

 

Disconnect your printer. 

 

Un-install your printer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

64-bit Drivers

 

All other drivers

 

I recommend using these  Recommended Wireless Router Settings to get everything to communicate correctly. I have DHCP enabled on my wireless router. I assigned my printer an ip address at the high end of my ip address. (Example: my printer ip address is 192.168.1.149) All the other computer get assigned an ip address automatically. 

 

 

How Do I Connect a Dell™ Wireless Printer to a Wireless Network

 

Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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