iakaisatsana
1 Copper

Dell 968W PLEASE SOMEONE HELP

Hi!

  I have lost my drivers and utilites cd for my printer. I need to set it up wireless but cant without the cd. I tried entering my information and download the drivers on the website but it prompts the message "There are no files to download. Please go to Drivers and Downloads to select file(s)" Don't know what to do. If I have the cord hooked up to my laptop it prints fine just need it wireless. Also, I recently replaced the ink cart. and it shows the ink levels are empty, but it prints like new? I made sure they were inserted correctly and made sure each was in its correct spot. What should I do? Thank you for anyone who helps!! I DEEPLY APPRECIATE IT! ABOUT TO LOOSE MY MIND HAHA. Dell was going to charge me $30 to get help over the phone. eegh. emoticon.BigSmile.title 

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3 Replies
8 Krypton

Re: Dell 968W PLEASE SOMEONE HELP

iakaisatsana,

 

You are using Dell Series 7 ink cartridges, correct?

 

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

 

Power on the printer. 

 

Open the printer(with the power on) and take out the Dell Series 7 black cartridge and then reseat it. I would then take out the color Dell Series 7 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

 

Any error messages?

 

black cartridge = black side(left side)          color cartridge = color side(right side)

 

photo cartridge = black side(left side)          color cartridge = color side(right side)

 

Dell Series 7 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

 

Dell Series 7 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

It's possible that you got a Dell Series 7 ink cartridge with a bad sensor. Take it back to the place of purchase for a refund or replacement.

 

To setup the printer for wireless, please follow the instructions located at...

 

968 & 968w All-In-One Printer owners thread (W7)

 

Then let me know what happens.

 

 

Rick

#DellRockstar

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appct
1 Copper

RE: Dell 968W PLEASE SOMEONE HELP

Hi!

  I have lost my drivers and utilites cd for my printer. I need to set it up wireless but cant without the cd. I tried entering my information and download the drivers on the website but it prompts the message "There are no files to download. Please go to Drivers and Downloads to select file(s)" Don't know what to do. If I have the cord hooked up to my laptop it prints fine just need it wireless. Also, I recently replaced the ink cart. and it shows the ink levels are empty, but it prints like new? I made sure they were inserted correctly and made sure each was in its correct spot. What should I do? Thank you for anyone who helps!! I DEEPLY APPRECIATE IT! ABOUT TO LOOSE MY MIND HAHA. Dell was going to charge me $30 to get help over the phone. eegh. emoticon.BigSmile.title 

0 Kudos
8 Krypton

RE: Dell 968W PLEASE SOMEONE HELP

Ouch that is too much just to get support. 😞 That is absolutely not the thing that I want to hear when I encounter a problem with my device. I am just so relieve that there are online resources like Dell forums where expert help is made available easily and without any cost.

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