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BulletTime
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Dell A940 Printer and Windows 7

Hello,

 

I use Windows 7 to test some applications and I found following problem.

I can't print a document. It always says: " An unknown error occured."

I can scan with it, but that's all. Any suggestions?

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Re: Dell A940 Printer and Windows 7

BulletTime,

 

Make and model of your computer. 32-bit or 64-bit?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

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BulletTime
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Re: Dell A940 Printer and Windows 7

It is a custom build computer with following specs:

Asus Rampage II Extreme Motherbord

Intel Core i7 920

Corsair XMS3 3 x 2GB

Point of View Nvidia 295 GTX

Antec 850 Watt

2x WD Raptors 150 GB

2x Samsung Spinpoint F1 1TB

(Both in raid 0)

And some additional stuff like dvd-rom etc.

Running Windows 7 64-bit and have a printer of Dell (A940) not working with this system.

 

Hope you are informed with this info Smiley Happy

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Re: Dell A940 Printer and Windows 7

BulletTime,

 

Do you have NVIDIA's Network Access Manager installed?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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BulletTime
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Re: Dell A940 Printer and Windows 7

No, but does dell has drivers for windows 7? Maybe that would work

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Re: Dell A940 Printer and Windows 7

BulletTime,

 

Here are the instructions I use for installing the A940 Printer. I was told the Vista Drivers are backward compatable for Windows 7. So far, I have only had a few people say they cannot get all the functions to work, but most can still print. Dell will NOT provide Windows 7 drivers until it is Offically Released. If this does not work, Dell will hopefully have the drivers in late October into November.

 

Please follow the instructions below and then tell me what happens.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

 Vista 64-bit Drivers

 

All other drivers

  

Now install the proper Drivers. You'll be prompted when to connect the printer(powered on)

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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BulletTime
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Re: Dell A940 Printer and Windows 7

That patch to uninstall didn't wok. I've removed everything by hand.

After installing Java by hand, windows found the drivers with auto update.

But I've installed the 64 bit driver from vista over again now and the printer works.

Thank you very much Smiley Happy

Moderator
Moderator

Re: Dell A940 Printer and Windows 7

BulletTime,

 

I couldn't guarentee anything. It's kinda hit and miss until the proper drivers are available. The question about the NVIDIA's Network Access Manager was asked because I had this issue with another custom computer and uninstalling it was the solution.

 

We know you can print the question is can you scan? I still cannot guarentee you can scan, that's why I asked.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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BulletTime
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Re: Dell A940 Printer and Windows 7

Rick,

 

I can say happy now, I can print and I can scan, like I was used in Vista 64-bit Smiley Happy

Thanks alot.

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Re: Dell A940 Printer and Windows 7

BulletTime,

 

Thanks for sharing the information with me. Since I try helping others here, I'll have to remember if they say the patch didn't work, that I have to have them manually un-install the prunbter drivers.

 

Could you please mark the verify answer and yes, please make your own post as it tell what you did to correct the problem. That way if someone else tries to install the same printer on Windows 7, they will see what you did to get it working.

 

Thanks again and take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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