Dell AIO 920 Vista 64-bit - need scan driver

Welcome to the forums :emotion-21:

You should really stick with tech support, until they help you resolve the problem to your satisfaction :emotion-55:

In the meantime, you don't need to uninstall the 64bit drivers.

You should've received a Drivers/Software CD with the printer?  Simply stick it in the optical drive, and it should autoplay - presenting options to install the drivers and software for the printer?

If you don't have a CD, you can at least get drivers for the A920 here :emotion-55:

I don't know if the file will also include any specific printer software as well though?

Finally... you can get all the drivers for your system, from the 'Support --> Drivers & Downloads' section on the Dell website :emotion-5:

PudgyOne - this worked like a charm. Thanks so much! 

dbragas,

Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

Thanks,

Rick

THANK YOU THANK YOU THANK YOU!! This worked and was exactly what I needed. I tried many things from using the original cd and downloading regular drivers and nothing would work to recognize my printer on the 64bit Vista. I did every step from the beginning, using the uninstall tool and it all worked like a charm!!!

wargo1et,

I see you did your homework, GREAT Job! :emotion-21: Gald you got everything working.

Rick

Hi Rick,

Dell tech support showed me the Vista 64-bit driver for the A920 and it's never worked quite right. I can print, but the buttons on top of the printer don't work. I tried your procedure, but unfortunately got the same results.  At the very end of the installation, I get an error, "Print Status Window Interface has stopped working". I see other people got your procedure to work, so either their buttons also don't work or I'm doing something wrong. Ideas?

Thanks,

Steve

sf1,

Steve,

Make and model of your computer would be helpful and Vista 64-bit, correct?

Rick

Dell Studio XPS, core i7, vista 64-bit, a920 printer

sf1,

There were issues with theses items, maybe you have one of these.

Dell Studio™ 1536 Is Unable to Print Documents and uninstall NVIDIA's Network Access Manager

Rick

Hello!  I need help!  Need to be able to print badly!

I have Vista 64-bit O/S.  I have a Dell AIO 922 printer.

I followed the above instructions:

*  Get latest Java & install

*  Disconnect USB for printer

*  Execute Dell Cleanup Utility

*  Restart PC

The Dell download site only has a driver for 32-bit AIO 922 printer.  Where can I get a 64-Bit version?

Appreciate any help you can give.

Thanks,

Alicia

Alicia,

If you read the second post(the verified answer) you'll see the Vista 64-bit drivers.

Rick

Thanks for the response.

Forgot to mention that I tried the 64-bit version for AIO 920 (R153048).  Myproblem is that the install cannot detect my AIO 922 printer even when connected and turned on.  Vista could detect it but not the R153048 install.

So I tried the 32-bit version for AIO 922 (R151371).  The install detected my AIO 922 printer and completed.  However, I still could not connect to the printer.   This is the reason I was looking for the 64-bit version for AIO 922 (not for AIO 920 which I already tried.)

Appreciate it!

Alicia

Alicia,

Sorry all the 900 numbers look alike after a while.

Please make a new post and I'll provide the proper patch, drivers, etc that you need. I don't like mixing printers, patches, firmware as if the wrong firmware gets installed, the printer can become a giant paperweight.

Thanks,

Rick