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mlasfeller
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Dell AIO 924 driver solution for windows 7

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Anyone had any success installing drivers that works for this Dell AIO 924 printer in Windows7?

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Re: Dell AIO 924 driver solution for windows 7

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mlasfeller,

 

Try running the patch, it may or may not work. Also try...

 

Manual Printer Driver Removal

 

Restart the computer, then try installing the Vista Drivers. It may or may not work but Windows 7 is supposed to be backward compatible.

 

Please follow the instructions below and then tell me what happens.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers


Vista 32-bit Drivers

 

Vista 64-bit Drivers.

 

 

All other drivers


 

Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista. Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

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mlasfeller
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Re: Dell AIO 924 driver solution for windows 7

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It works!! I used the vista 64 bit drivers, thanks for the help

mlasfeller

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Re: Dell AIO 924 driver solution for windows 7

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mlasfeller,

 

GREAT JOB! Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

 

Take care,

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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dkay0422
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Re: Dell AIO 924 driver solution for windows 7

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I must be dense (I am not a techie) but I can't find the Photo AIO Printer 924 download. I am having the same problem. My printer won't work since Windows 7 upgrade. I will use the VISTA drivers as you suggested, but can you provide me the URL to the correct printer driver download page? Thank You, Diane

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Re: Dell AIO 924 driver solution for windows 7

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Diane,

 

Try following the instructions located at...

 

924 Photo All-In-One Printer owners thread (W7)

 

Then let me know what happens.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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dkay0422
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Re: Dell AIO 924 driver solution for windows 7

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Hi Rick, Here's what happened - I followed the instructions - to the letter/very carefully, until it was time to unzip the R148517[1].exe file. I clicked on unzip, it appeared to unzip, but now the unzip window is open and I can't get it to close. Everytime I click on any of the buttons, I get the "ding" like I'm doing something wrong. I'm going to force a reboot, I guess, and try again? Sheesh, why didn't Dell think of updating the drivers for Windows 7? I keep thinking of that MAC commercial..... "trust me". But it will be a long time before I can afford a MAC...

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dkay0422
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Re: Dell AIO 924 driver solution for windows 7

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OK, so I rebooted. Now I get a message at startup  "ST Service Scheduling has stopped working" with a lot of details that make no sense to me. Is this a related issue?

 

I highlighted and clicked on R148157.exe and selected "run as administrator" and got the error message "...R148157.exe is not a valid Win32 app". I've also lost my "quick start ribbon" at the top of the desktop.

 

 Another issue that I am not sure is related or not to this printer troubleshooting task that I've worked on for at least three hours today.... And I don't know how to get it back...

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Moderator
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Re: Dell AIO 924 driver solution for windows 7

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dkay0422,

 

Try downloading the driver again. That error message means the file is missing or corrupt. If using a download accelerator, turn it off as they tend to corrupt files.

 

The patch may have removed Dell Dock but is can be downloaded and installed.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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shcoxfl
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Re: Dell AIO 924 driver solution for windows 7

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Hi Rick,

I have been fighting with this printer for days now. I have tried everything you say but things don't install the way you say.

First, after I run the patch, reboot the computer and start the installation it get to where it says to connect the USB cable and turn on the printer. As soon as I do the task bar show that Windows is installing the driver for the printer and the next button is never turned on because it doesn't see the printer on the USB Port. I have tried to simply go in and update the current driver but that never works either.

This is  a new Windows 7 Home Premium installation and not an upgrade. Do you have any other suggestions?

Heather

 

 

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