PudgyOne
6 Indium

Re: Dell AIO 924 driver solution for windows 7

Jump to solution

Sean,

 

Your Dell 924 is connected to the Dell Desktop. It's setup for printer sharing. No print jobs are stuck in the queue on the Dell Desktop, correct?

 

Sharing a printer through a wireless network

 

On Lenovo, run Delete Print Jobs to remove any stuck print jobs in the queue.

 

Make sure the printer is not attached to this computer.

 

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

 

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

 

Link to the patch/drivers can be found at...

 

Dell 924 Photo All-In-One Printer owners thread (W7)

 

Before we proceed furthur, on the Lenovo, Windows 7 32-bit or 64-bit?

 

Virus program and firewalls on each computer, please.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Highlighted
elSean
1 Copper

Re: Dell AIO 924 driver solution for windows 7

Jump to solution

Rick,

The 924 is connected to the desktop dell setup for printer sharing and it works because a netbook Dell I also own (running XP) is able to print successfully on it.

The Lenovo is running 64 bit and has MS Essentials on it as firewall/virus.

The desktop dell has Mc Afee as fiewall/virus but when I tried it all before I messaged you, I tried it all with both fiewalls turned off and still had a problem.

I hope that what you need, I've run the tool and ready for the next instruction.

Cheers

Sean

 

 

0 Kudos
PudgyOne
6 Indium

Re: Dell AIO 924 driver solution for windows 7

Jump to solution

Sean,

 

Here are some helpful links...

 

Share Files and Printers between Windows 7 and XP

 

How to Network with HomeGroup in Windows 7

 

Allow Printer past Microsoft Essentials

 

Allowing Printer past McAfee


1. Open the McAfee Security Center and then click on the ‘Internet and Network’

2. To the right of ‘Internet and Network’ you would see all the services that are present under it, just below that you would have a button ‘Configure’ please click on that.

3. Now you would have the Internet and Network Configuration, in this window you would have an option ‘Firewall Protection in Enabled’ to the right of that you would have a downward arrow, click on that.

4. Then click on the ‘Advanced’ button which would have a new screen up.

5. To the left of that window you would have ‘System Services’ click on it and to the right pane of the window you would have the ports listed.

6. Please check the option which is for ‘Windows File Sharing’ then click on ‘Apply’ and then ‘Ok’

7. Restart the computer

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
parisienne
1 Nickel

Re: Dell AIO 924 driver solution for windows 7

Jump to solution

Un grand merci Boai,

sans votre information qui complète parfaitement les indications de Rick,

je n'aurai pu continuer à utiliser ma chère 924 !

Merci pour cette grande aide.

Bonne continuation !

Cécile

 

0 Kudos
parisienne
1 Nickel

Re: Dell AIO 924 driver solution for windows 7

Jump to solution

Penulfid,

your help was great,

after Rick and Boai, i must give you all my thanks !!

With your explication, i succeed in putting in my printer !

All the best !

0 Kudos
PudgyOne
6 Indium

Re: Dell AIO 924 driver solution for windows 7

Jump to solution

Cécile,

You did all the hard work. I just pointed you to Boai's thread with the solution.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
elSean
1 Copper

Re: Dell AIO 924 driver solution for windows 7

Jump to solution

Rick,

My version of McAfee Security centre is the latest and is slightly different to what you describe (I can't find a version number on the centre so I can't tell you what I have ) but on the firewall section under Ports and System Services Windows File Sharing (NETBIOS) Ports 137-139 is enabled along with the IP address of the Lenovo under the connections tab.  As for MS Essentials I'm not sure what to make an exception for as the all-in-one centre has never displayed an error like the one in the link.  Doesn't MS Essentials use Windows firewall anyway that the driver installation program automatically sorts out?  Anyway I don't believe my issue is firewall related as when I've tried all this I've turned off both firewalls to see if I could get the Lenovo to print first before sorting out the firewalls with the same result and the firewalls are not affecting file sharing on any of the network.  Is the Mc Afee Security Centre steps I've taken what you wanted me to do in your last message? If so I'm ready for more instructions otherwise can you advise further?

 

Sean

0 Kudos
PudgyOne
6 Indium

Re: Dell AIO 924 driver solution for windows 7

Jump to solution

Sean,

 

Did I every have you a Finding System Information log. Remove your product ID and post the rest of the information back here. Lately, with this printer, many people have been installing this printer on computers with non-Englisk operating systems. Maybe the finding system information log can provide me with some information.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
elSean
1 Copper

Re: Dell AIO 924 driver solution for windows 7

Jump to solution

Rick,

I've assumed you were after the information on the Win 7 Lenovo:


Host Name:                 LYDIA-THINK
OS Name:                   Microsoft Windows 7 Home Premium
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Lydia
Registered Organization:  
Product ID:              
Original Install Date:     01/03/2011, 11:35:40
System Boot Time:          18/03/2011, 16:45:55
System Manufacturer:       LENOVO
System Model:              0302CTO
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: AMD64 Family 16 Model 6 Stepping 3 AuthenticAMD ~2200 Mhz
BIOS Version:              LENOVO 82ET63WW (2.04 ), 07/01/2011
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory:     3,838 MB
Available Physical Memory: 2,336 MB
Virtual Memory: Max Size:  7,674 MB
Virtual Memory: Available: 6,025 MB
Virtual Memory: In Use:    1,649 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    MSHOME
Logon Server:              \\LYDIA-THINK
Hotfix(s):                 84 Hotfix(s) Installed.
                           [01]: KB971033
                           [02]: KB2032276
                           [03]: KB2079403
                           [04]: KB2207566
                           [05]: KB2249857
                           [06]: KB2281679
                           [07]: KB2284742
                           [08]: KB2286198
                           [09]: KB2296011
                           [10]: KB2296199
                           [11]: KB2305420
                           [12]: KB2345886
                           [13]: KB2347290
                           [14]: KB2378111
                           [15]: KB2385678
                           [16]: KB2387149
                           [17]: KB2387530
                           [18]: KB2388210
                           [19]: KB2393802
                           [20]: KB2416400
                           [21]: KB2416471
                           [22]: KB2419640
                           [23]: KB2423089
                           [24]: KB2425227
                           [25]: KB2436673
                           [26]: KB2442962
                           [27]: KB2443685
                           [28]: KB2447568
                           [29]: KB2454826
                           [30]: KB2467023
                           [31]: KB2467659
                           [32]: KB2475792
                           [33]: KB2479628
                           [34]: KB2479943
                           [35]: KB2482017
                           [36]: KB2483614
                           [37]: KB2484033
                           [38]: KB2485376
                           [39]: KB2487426
                           [40]: KB2505438
                           [41]: KB958488
                           [42]: KB958685
                           [43]: KB972270
                           [44]: KB974431
                           [45]: KB974571
                           [46]: KB975467
                           [47]: KB975496
                           [48]: KB975560
                           [49]: KB975599
                           [50]: KB976002
                           [51]: KB976422
                           [52]: KB976662
                           [53]: KB976902
                           [54]: KB977074
                           [55]: KB978258
                           [56]: KB978542
                           [57]: KB978601
                           [58]: KB978637
                           [59]: KB978886
                           [60]: KB979099
                           [61]: KB979155
                           [62]: KB979309
                           [63]: KB979482
                           [64]: KB979538
                           [65]: KB979687
                           [66]: KB979688
                           [67]: KB979900
                           [68]: KB979916
                           [69]: KB980195
                           [70]: KB980226
                           [71]: KB980232
                           [72]: KB980408
                           [73]: KB980846
                           [74]: KB981112
                           [75]: KB981332
                           [76]: KB981351
                           [77]: KB981852
                           [78]: KB981889
                           [79]: KB982110
                           [80]: KB982132
                           [81]: KB982214
                           [82]: KB982665
                           [83]: KB982799
                           [84]: KB983590
Network Card(s):           4 NIC(s) Installed.
                           [01]: Realtek PCIe GBE Family Controller
                                 Connection Name: Local Area Connection
                                 Status:          Media disconnected
                           [02]: Bluetooth Device (Personal Area Network)
                                 Connection Name: Bluetooth Network Connection
                                 Status:          Media disconnected
                           [03]: Microsoft Virtual WiFi Miniport Adapter
                                 Connection Name: Wireless Network Connection 2
                                 Status:          Media disconnected
                           [04]: 11b/g/n  Wireless LAN Mini-PCI Express Adapter II
                                 Connection Name: Wireless Network Connection
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.0.1
                                 IP address(es)
                                 [01]: 192.168.0.7
                                 [02]: fe80::64c3:b526:96c7:b989

 

Sean

0 Kudos
PudgyOne
6 Indium

Re: Dell AIO 924 driver solution for windows 7

Jump to solution

Sean,

 

If you try running Delete Print Jobs to remove any stuck print jobs in the queue.

 

Disconnect the printer.

 

Does your computer have AMD USB Audio Driver Filter? If so, go to start, control panel, programs and features and uninstall it.

 

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

 

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

 

Download the Vista 64-bit drivers. Install the Vista 64-bit drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on)

 

Links to the patch/drivers can be found at...

 

Dell 924 Photo All-In-One Printer owners thread (W7)

 

Virus programs and firewalls can hinder printer communications.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos