Maddem13
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Dell AIO 942 HELP!!! PLEASE!!

This printer will not print. I load the paper and it says ERROR: Load paper...so I push the paper down more and it says ERROR: Paper Jam...but there is no paper jam. The paper has gone through a couple times, but instead of taking just one piece of paper it takes the whole stack, which doesn't jam it either. Please help!! Could it be a loose wheel or something? Would it have anything to do with the ink cartridges being old? I have had this printer since 2004 and it has only been used once...same cartridges that I originally had are still in there.

Any help would be greatly appreciated! Thanks!!

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Re: Dell AIO 942 HELP!!! PLEASE!!

Maddem13,

 

Unplug the printer from the wall. NOw remove the power brick for 60 seconds. This will rest any error messages the printer is getting.

 

Any error messages?

 

 

Rick

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