dstsp93
1 Copper

Dell AIO 946 will not print black

I have a Dell AIO 946 with a USB connection that just stopped printing in black.   I have followed Dell's trouble shooting recommendations (ie., disconnect and reconnect power supply, clean the cartridge nozzles, checking ink levels, disconnect all data connections).  I also followed the advice given in several threads to disconnect the printer, download and run the 946 patch, restarting, downloading the 946 driver, reconnecting the printer and installing the 946 driver and installing the firmware for the 946.   The printer still does not print black.  On pages with black and color, the color prints.  On black and white, I get blank pages.  

Are there any other solutions?  I have a Dimension E521 running Windows Vista Home Premium.

Thanks!

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16 Replies
7- Thorium

Re: Dell AIO 946 will not print black

dstsp93,

 

What happens when you copy a black & white document on the printer? Does it print black?

 

Rick

#DellRockstar

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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dstsp93
1 Copper

Re: Dell AIO 946 will not print black

If I write something on a sheet of paper in black ink and copy, it comes out.  Printing a word document, from the web, etc. does not print in black and white.  Test pages do not print black ink, only the part of the test that is in color.

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dstsp93
1 Copper

Re: Dell AIO 946 will not print black

I should clarify... By default the printer copies in color....so when place a page to be copied it copies just like it looks... if I select black as the copy color when printing a copy, it prints blank. 

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7- Thorium

Re: Dell AIO 946 will not print black

dstsp93,

 

I was trying to narrow down if the printer will print black at all. So if you copy something, it will print black

 

I would look at the setting in Word and see what you can change to make it work. Also try Internet options, Advanced and check your printing settings there.

 

I've had people say their printers print blank pages. They have re-installed the printer following the instructions below and that corrected it.

 

Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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dstsp93
1 Copper

Re: Dell AIO 946 will not print black

I guess I wasn't clear.  The printer does not copy or print from the black ink cartridge.  It will copy "black", but it is copying what is on the page that I place on the glass to copy....it is still copying the black from the color ink cartridge, if that makes sense.  The copy looks exactly like the page that was copied, what ever colors are on the page copy.  If I select copy black from the printer, the page is blank.  If I select "print in black and white" in word, the page prints blank.  Also, I have already performed all of the tasks that you recommend (see my first post) after reading your recommendations in other posts.  

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dstsp93
1 Copper

Re: Dell AIO 946 will not print black

I also went to advance internet options....under printers there is a option to check a box to print color and background images, it is not checked.  I just tried to print an email in black and white, blank page. 

 

Thanks

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7- Thorium

Re: Dell AIO 946 will not print black

dstsp93,

 

Sounds like you have a bad Dell Series 5 ink cartridge. It is not printing black when you copy then that's the problem.

 

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges .

 

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

If the printer does copy black, using the black cartridge, the try control panel, printers and faxes, preferences, advanced, more options and make sure the complete a print boxes are unchecked.

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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dstsp93
1 Copper

Re: Dell AIO 946 will not print black

see reply below

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Highlighted
dstsp93
1 Copper

Re: Dell AIO 946 will not print black

I purchased a new black cartridge, dispite the ink levels showing full, when the problem started.  It does not print black with either.  Out of curiosity, though the cartridge doesn't appear to be the problem, what makes a cartridge that previously worked go "bad". 

Also, though not printing/copying in black....I went to the printer advanced preferences, and I didn't see print boxes option.  That sounds similar to what is unchecked under internet options. 

 

Thanks!

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