Strake
1 Nickel

Dell AIO Photo Printer 964, theres not a correct Driver.

We have got a Dell AIO Photo 964 printer that worked well with our XPs. We had to format one XP, so all drivers got rubbed out. Now we have got that same XP and a Windows7, is there a Driver able for this printer at least to use it with the XP?

Looking forward for an answer,

Strake.

0 Kudos
9 Replies
Moderator
Moderator

Re: Dell AIO Photo Printer 964, theres not a correct Driver.

Strake,

 

Make and model of your computer and operating system. 32-bit or 64-bit.

 

How is your Dell 964 printer connected to your computer?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Strake
1 Nickel

Re: Dell AIO Photo Printer 964, theres not a correct Driver.

The W7 is 64-bit and the XP is 32-bit.

I connect the printer with a USB.

Regards,

STK.

0 Kudos
Highlighted
Moderator
Moderator

Re: Dell AIO Photo Printer 964, theres not a correct Driver.

Strake,

 

Today's you lucky day. I had a Dell 964 Printer and I had it working with Windows 7 64-bit, so here's the instructions.

 

Disconnect the printer. Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

 

Restart your computer.

 

Download the Vista 64-bit drivers(for Windows 7). Install the Vista 64-bit drivers in the Compatibility mode, you'll get a message, the printer is not connected. Connect the printer at this time(powered on) 

 

Links to the patch/drivers can be found at...

 

Dell 964 Photo All-In-One Printer owners thread (W7)

 

Also try reading Share Files and Printers between Windows 7 and XP, this works both ways. If you are consider printer sharing, Connect the printer to the host computer ahd set it up for sharing. Try installing the printer drivers, choose network on each machine and choose the proper selection.

 

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Strake
1 Nickel

Re: Dell AIO Photo Printer 964, theres not a correct Driver.

Thank you very much Rick, but, the problem is that I selected the "Download files from the Dell downloader", which just tells me: "Go to Drivers and downloads"(Which I don't know where it is).

How can I download files from Google Chrome?

Thank you for all,

Strake.

0 Kudos
Moderator
Moderator

Re: Dell AIO Photo Printer 964, theres not a correct Driver.

Strake,

 

Sorry, was busy. The Dell Download Manager seems to have issues. How to by-pass the Dell Download Manager Try downloading the drivers using Internet Explorer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Strake
1 Nickel

Re: Dell AIO Photo Printer 964, theres not a correct Driver.

Rick, I followed the instructions, but it still does not work. 

What do you recommend me?

Thank you for your attention,

Strake.

0 Kudos
Moderator
Moderator

Re: Dell AIO Photo Printer 964, theres not a correct Driver.

Strake,

 

Make sure you have Internet Explorer or Mozilla Firefox installed on your computer.

 

Try uninstalling Google Chrome and restart your computer. Now try downloading the drivers using Internet Explorer, in your browser.

 

Install the printer in the compatibility mode. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)

 

If this works, try the printer a few times, then download and reinstall Google Chrome. If the printer then stops working, Goggle Chrome may be the culprit, and needs to be reported to Google so they can correct it.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Strake
1 Nickel

Re: Dell AIO Photo Printer 964, theres not a correct Driver.

The problem is not Google Chrome, I have downloaded all needed and followed the instructions, but it still does not work.

Thank you,

Strake.

0 Kudos
Moderator
Moderator

Re: Dell AIO Photo Printer 964, theres not a correct Driver.

 Strake,

 

Sorry, I may have missed the one item.

 

Share Files and Printers between Windows 7 and XP

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos