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Dell AIO not communicatng
I have a Dell Studio One 1909 running Vista home premium 64 bit and I cant get the AIO 942 printer to work, I have tried running the patch and down loaded the drivers that Puddgy one recommends and it still does not want to work( not communicating), I have tried all usb ports and the cable is good as it works fine with both the lap tops I have with Vista 32 bit. Any help would be greatly appreciated
PudgyOne
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August 8th, 2009 21:00
mikjuisam,
You right clicked on the patch and ran it as administrator, correct?
Did you right click on the 64-bit drivers and run the setup program as administrator?
You are using a 6ft or smaller USB Cable, correct?
Try following the instructions below. If the printer does not install, it's possible you might have a USB problem.
Please make sure your computer has all the Windows Updates, especially .net framework, which is needed to run many applications. Also make sure you have the latest Java.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer. (You may have to right click on the patch, left click run as administrator)
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit drivers
Vista 64-bit Drivers
All other drivers
Install the proper drivers. You'll be prompted when to connect the printer(powered on)
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Rick