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kickstar13
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Dell All-In-One 946 Problem Communication with the Printer!!

Hey guys I have a Dell 946 and its been working fine and know all of a sudden it keeps saying "Cannot communicate with the printer" Whenever I try to print. I have unplugged the USB cable and power cable and put them back in and also restarted my computer but I had no luck. Someone please help me! I need to get this fixed I have a college paper due!

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Moderator
Moderator

Re: Dell All-In-One 946 Problem Communication with the Printer!!

kickstar13,

 

Try this...

 

Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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kickstar13
Bronze

Re: Dell All-In-One 946 Problem Communication with the Printer!!

Thanks soo much. I really appreciate your help. My Printer is working now. 

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Moderator
Moderator

Re: Dell All-In-One 946 Problem Communication with the Printer!!

kickstar13,

 

Thanks for posting back. Could you mark the soultion so is someone else searches the forums, they can see what you did to fix your problem.

 

Thanks and have a great Holiday,

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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kickstar13
Bronze

Re: Dell All-In-One 946 Problem Communication with the Printer!!

OKay sorry to bother you again but it says the message again and wont print.  "communication not availible" cant connect to computer. Please help me!

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Moderator
Moderator

Re: Dell All-In-One 946 Problem Communication with the Printer!!

kickstar13,

 

Restart your computer(with the printer connected and powered on). If I'm correct, everything should come back. If it doesn't come back, then disconnect the printer, run the patch, restart the computer, install the proper drivers, connect the printer when prompted(powered on)

 

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

 

Go to the USB Controller section and click the + sign.

 

Go to the USB Root Hubs, right click on each, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power. Do this for all the USB Root hubs.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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kickstar13
Bronze

Re: Dell All-In-One 946 Problem Communication with the Printer!!

Thanks soo much. My problem is solved now. My printer is working perfectly. Thanks for your help!

 

Okay how do I mark is problem as solved?

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Moderator
Moderator

Re: Dell All-In-One 946 Problem Communication with the Printer!!

kickstar13,

 

Thanks for posting back. Could you mark the verify answer(s) that helped you sole your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

 

Thanks,

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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RevPrints
Copper

Re: Dell All-In-One 946 Problem Communication with the Printer!!

Mine keeps doing this.  I've applied the patch and it just keeps breaking again.  I have to trick it by continually unplugging and replugging the USB cord.  This is getting really tiresome. 

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Re: Dell All-In-One 946 Problem Communication with the Printer!!

RevPrints,

 

The patch is a Printer cleanup utility and removes the drivers.

 

Make and model of your computer and operating system is helpful. 32-bit or 64-bit?

 

Virus program and firewall you're using.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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