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BBC Guy
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Dell All in One Printer 968 will not print black from XPS 1330

My All in One 968 Printer has stopped printing black text. On the test page no Black lines appear. In addition a grey arrow now appears on all my printouts. I have checked the ink cartridge and all is fine and the ink levels are all good. Any ideas?

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Moderator
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Re: Dell All in One Printer 968 will not print black from XPS 1330

BBC Guy,

 

Are you using Dell Series 7 ink cartridges?

 

Can you copy a document under the glass? Black and white and color?

 

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 7 black cartridge and then reseat it. I would then take out the color Dell Series 7 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 7 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 7 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible that you got a Dell Series 7 ink cartridge with a bad sensor. Take it back to the place of purchase for a refund or replacement.

Rick

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BBC Guy
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Re: Dell All in One Printer 968 will not print black from XPS 1330

Hi RIck

THank you so much for this. However I have done all the above and still no black printing. This is so weird.

My XPS M1330 recently has had a new hard drive fitted by Dell, could this be to blame?

Any other thoughts on what I can do before I throw the Dell Printer out of the window and go and buy an HP?

I cant take the printer back because it was a gift last year from Dell for some poor performance in the past, and now the person who supplied it has left the company.

Thanks again for your help

F

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Re: Dell All in One Printer 968 will not print black from XPS 1330

BBC Guy,

 

The new hard drive, was the factory image in th hard drive and install automatically?

 

Can you run the Finding System Information Tool and post the information back here.

 

Can you tell me the virus program and firewall you're using.

 

Your Dell 968 Printer, usb connection or does it have the wireless adapter?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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BBC Guy
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Re: Dell All in One Printer 968 will not print black from XPS 1330

Hi Rick.

Many thanks for your help with this.

The information you wanted is below. The virus programme I am using is Malwarebytes and Super Anti Spyware with Microsoft Security Essentials as the firewall. I am using a USB connection with the printer.

I have also tried using the photocopier and a new cartridge and still no black will print. 

Thanks again

Fergal

OS Name:                   Microsoft© Windows VistaT Home Premium
OS Version:                6.0.6002 Service Pack 2 Build 6002
OS Manufacturer:           Microsoft Corporation
Original Install Date:     23/12/2009, 11:58:12
System Boot Time:          30/01/2012, 16:17:10
System Manufacturer:       Dell Inc.
System Model:              XPS M1330                       
System Type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
BIOS Version:              Dell Inc. A15, 26/12/2008
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London

Windows IP Configuration

   Host Name . . . . . . . . . . . . : FergalParkin-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : .
   Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
   Physical Address. . . . . . . . . : 00-15-C5-85-DE-FB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
   Physical Address. . . . . . . . . : 00-13-E8-80-30-F1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::2559:986d:3443:6573%8(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 30 January 2012 16:17:53
   Lease Expires . . . . . . . . . . : 07 March 2148 23:59:42
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 167777256
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-C3-C1-00-00-13-E8-80-30-F1
   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{21BC9391-4C8E-4650-9A5C-582F4C462863}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2062:3d8f:3f57:fdf9(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2062:3d8f:3f57:fdf9%9(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : isatap.Belkin
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap..
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

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Moderator
Moderator

Re: Dell All in One Printer 968 will not print black from XPS 1330

BBC Guy,

 

Start, control panel, printers and faxes, your printer, printer preferences, advanced, more options check to make sure the complete-a-print boxes are not checked.

 

Since you cannot copy a document under the glass, I would say the Black Dell Series 7 ink cartridge is bad. If new, take to place of purchase for a replacement.

 

You can try reinstalling the printer using the instructions balow and see what happens.

 

First run Delete Print Jobs to remove any stuck print jobs from the queue.

 

Disconnect the printer.

 

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

 

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

 

Download the Vista 32-bit drivers. Install the Vista 32-bit drivers. You should get a message, then printer is not connected. Connect the printer at this time(powered on)

 

Links to the patch/drivers can be found at...

Dell 968 & 968w All-In-One Printer owners thread (W7)

 

Also try reading...

Allow Printer past Microsoft Essentials

 

Malwarebytes and Super Anti-spyware are malware removal tools and not consider as virus programs, they suppliment Microsoft Essentials.

 

 

Rick

 

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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