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rhodesmk
2 Iron

Dell Document Hub Gives Message "Current State - Empty"

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I have a Dell H825cdw printer, and a Dell Inspiron 17 5759 laptop. Laptop specs are:

  • Processor: Intel i7-6500 @2.50 GHz
  • Ram: 16 GB
  • System: Windows 10, 64 bit, x64 based processor 

When I want to scan to my laptop, I bring up Dell Document Hub and control the action from my laptop. 

This has worked flawlessly until today. 

When I open the Dell Document Hub, I have a message that simply states "Current State - Empty" with an "ok" box. (screen shot below). Clicking the OK does nothing. I can only dismiss the message by closing the window using the "x" at the top-right corner. 

All four toners are good, nowhere near empty. 

The printer works fine when I print from my laptop, and will scan to a USB fine. 

I prefer my "normal" way of scanning, though. 

Any thoughts on what this message means and how to fix it? 

Capture.JPG

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Taxman274a
1 Copper

Re: Dell Document Hub Gives Message "Current State - Em

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I just had the exact same problem. I uninstalled it and reinstalled it from the Microsoft store. Works great now.

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Taxman274a
1 Copper

Re: Dell Document Hub Gives Message "Current State - Em

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I just had the exact same problem. I uninstalled it and reinstalled it from the Microsoft store. Works great now.

rhodesmk
2 Iron

Re: Dell Document Hub Gives Message "Current State - Em

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Thanks for the tip. I just did the same, and it worked for me, too.

 

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FellD
1 Copper

Re: Dell Document Hub Gives Message "Current State - Em

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Got the same problem, but reinstalling does not get it solved 😕

 

Is there any other way to fix this ?

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longhorn27
1 Copper

Re: Dell Document Hub Gives Message "Current State - Em

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Didn't work for me either.  Very frustrating.

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FellD
1 Copper

Re: Dell Document Hub Gives Message "Current State - Em

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I've tried that time and again, no success. I can't work out what's wrong with this, but now I find myself with a printer worth '00s of dollars that I cannot manage from my PC.

Isn't there anyone else having this problem?

Perhaps a different interface / app that can be used as a workaround ?

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rhodesmk
2 Iron

Re: Dell Document Hub Gives Message "Current State - Em

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While my original post was from last year, it happened again last month. This time, this fix was different. 

My computer and printer are both connected to my home network via WiFi. This time, it took rebooting my router to get everything working. Took me a while to figure that out, since everything else on the network (computer, TV, Netflix, Wii, phones, etc., etc., etc., all seemed to be working just fine. Only the printer had an issue. However, once I rebooted the router, all was well. 

Good luck! 

 

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