ADeer
1 Copper

Dell Photo 926 printer problems

Hi Robert,  I am 88 and I have a Photo 926 Dell connected to my Dell Inspiron 530S.  My printer used to work great, something happened.  Now it sometimes prints, other times it stores them all up and then prints when I turn the computer back on or off.   Can you help me,

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2 Replies
Community Manager
Community Manager

RE: Has the Forum helped you?

Hi Adeer,

Thanks for your post.  There's a great Rockstar who can help with your printer on the Printer Forum page. 

Contact Rockstar Rick (PudgyOne) he's really great with printers.  Or, if you would like, I can move this post for you.

-Robert


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Moderator
Moderator

RE: Dell Photo 926 printer problems

ADeer,

I split the post off the has the forums helped you and placed it in the Dell Printers Forum

We were having similar issues with the Dell V series printers and Internet Explorer 11 but I did not notice that it was other models. See if this works and if not, post back the make and model of your computer and operating system. 32-bit or 64-bit and what virus program and firewall you're using.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

The other option is to turn off the balloon tips for the printer.

Start, control panel, devices and printer, your printer, printing preferences, advanced, more options. Tell it to never show. The problem with this setting is you cannot tell if you're low on ink, printer jams, Etc.

Rick

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What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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