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mcinp
Copper

Dell Photo AIO 928 USB current error

hi. My friend has the following error pop up whenever they turn on their printer:

The printer is a Dell photo AIO 928 that they got with their dell pc (Both bought 18 months ago).

The dell pc is running windows vista.

They called customer support when it was still in warranty and could not understand the Indian help desk person. The help desk assistance told them not to use the printer as it could damage the "hard drive".

I find this difficult to understand - I guess the help desk person may have thought it was a "current" from the main power supply that was being reported?

Anyhow, I have just been round to my friends and seen this error for myself. The printer still seems to print ok, but the message pops up every few seconds which is not very convenient.

I have tried searching google for the "USB current error" message and not found anything. I guess it must be a custom Dell error string.

I have also tried updating the printer driver and using another usb printer cable that I know works.

 

Has anyone got a solution for this? Thanks, pete

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Moderator
Moderator

Re: Dell Photo AIO 928 USB current error

Pete,

 

From doing some research, here are my findings.

 

Unplug the printer. Look inside the USB Port and see if it looks damaged, also check the USB Cable.

http://en.community.dell.com/support-forums/desktop/f/3514/p/19270778/19472517.aspx#19472517

Was the USB Port replaced by someone? Is the USB Port wired correctly? All the jumpers are connected?

http://forums.techguy.org/hardware/457389-usb-over-current-status-detected.html Try and read first. This may be the answer.

http://forums.techguy.org/hardware/515404-usb-device-over-current-status.html

http://en.community.dell.com/support-forums/desktop/f/3514/p/19047748/19170734.aspx#19170734

Try using a different Bios version on the computer. Since we don't know the model number it could be the Bios may need to be upgraded or flashed back to an older version.

http://forums.techguy.org/hardware/457389-usb-over-current-status-detected.html

 

 

Rick

 

 

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mcinp
Copper

Re: Dell Photo AIO 928 USB current error

Thanks for the information Rick...

>>Unplug the printer. Look inside the USB Port and see if it looks damaged, also check the USB Cable

When the printer is unplugged the error does not show up. We tried another USB cable.

>>Was the USB Port replaced by someone? Is the USB Port wired correctly? All the jumpers are connected?

The USB port would not have been replaced. The pc and printer were bought new and I have been the only person to look at it.

I had ignored information about "USB over current error" as I wasn'y sure if my error was the same thing. I was hoping someone from Dell could confirm?

Also, I tried the usb ports on the front of the machine - the error message still appeared. The other USB devices are working fine e.g. mouse, keyboard, camera.

I will need to open the machine to check the wiring/jumpers.

>>Try using a different Bios version on the computer. Since we don't know the model number it could be the Bios may need to be upgraded or flashed back to an older version.

I will need to check this. Again, thanks for the info.

pete

 

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