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Dell Photo AIO Printer 962 - All-in-One Center Software does not appear in Windows Vista 64-bit

Recently I bought a new Laptop Dell and installed the AIO Printer 962 Driver downloaded from the Dell Support Webpage. Despite the fact I am able to print, I am not able to scan, since I have not found the All-in-One Center Software. Anyone knows how could I get this software or solve the problem?

Thanks

John

 

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Moderator
Moderator

Re: Dell Photo AIO Printer 962 - All-in-One Center Software does not appear in Windows Vista 64-bit

John,

 

Try re-installing the printer using the instructions below and tell me if the error still occurs.

 

Make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

All other drivers

 

Vista 64-bit Drivers

 

Install the proper drivers. You'll be prompted when to connect your printer.

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

Rick

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rsman
Copper

Re: Dell Photo AIO Printer 962 - All-in-One Center Software does not appear in Windows Vista 64-bit

Hi!

I have a similar problem i.e. I am on Vista 64 bit and am using the Dell AIO 962 Photo printer - printing is working fine but I don't have the ALL-IN-ONE-Center software and don't have the original Dell CD with the software. Do you know if this software is downloadable form anywhere? The ALl-IN-ONE-Center helps with scanning, etc.

Tx.

Rajey.

 

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Moderator
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Re: Dell Photo AIO Printer 962 - All-in-One Center Software does not appear in Windows Vista 64-bit

Rajey,

 

Follow the instructions I gave to John. The Dell All-In-One Center is in the drivers package.

 

 

Rick

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What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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rsman
Copper

Re: Dell Photo AIO Printer 962 - All-in-One Center Software does not appear in Windows Vista 64-bit

Tx Rick. It worked.

 

Rajey

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sregolino
Copper

Re: Dell Photo AIO Printer 962 - All-in-One Center Software does not appear in Windows Vista 64-bit

I am having the same problem.  The root of the problem seems to be that the downloadable drivers from Dell do not contain the ABBYY software necessary for scanning.  From what I have been able to find, the only source for that software is the original CD.  If you don't have the CD there is no hope.  I don't have the original CD.  Are there any alternatives?

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Moderator
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Re: Dell Photo AIO Printer 962 - All-in-One Center Software does not appear in Windows Vista 64-bit

sregolino,

 

Yes, without the disk, you'll need to download an OCR Program from the internet. I have tried Simple OCR before and it should work on on your operating system.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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#DellEMCWorld 2016

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Re: Dell Photo AIO Printer 962 - All-in-One Center Software does not appear in Windows Vista 64-bit

Rajey,

 

Sorry, didn't want to leave you out, Glad you got it working and thanks for posting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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jhwatson4
Copper

Re: Dell Photo AIO Printer 962 - All-in-One Center Software does not appear in Windows Vista 64-bit

Rick, this was most helpful. I had the same problem as the other John who wrote. I followed your directions and everything went fine.

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Moderator
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Re: Dell Photo AIO Printer 962 - All-in-One Center Software does not appear in Windows Vista 64-bit

jhwatson4,

 

GREAT JOB! Glad you got it working. Looks like you've been doing some searching.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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